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Getting Help
If, at any time, you encounter difficulties with your application or with any of our products, or if you simply
need guidance on system setups and capabilities, contact our Technical Support at:
Tel.: (450) 437-5682
Fax: (450) 437-8053
If you have any questions about Kontron, our products, or services, visit our Web site at: www.kontron.com
You also can contact us by E-mail at:
North America: support@ca.kontron.com
EMEA: support-kom@kontron.com
Or at the following address:
Kontron Canada, Inc.
4555 Ambroise-Lafortune
Boisbriand, Québec
J7H 0A4 Canada
A.1 Returning Defective Merchandise
Before returning any merchandise please do one of the following:
• Call
• Call our Technical Support department in North America at (450) 437-5682 or in EMEA at +49 (0)
8341 803 333. Make sure you have the following on hand: our Invoice #, your Purchase Order # and
the Serial Number of the defective unit.
• Provide the serial number found on the back of the unit and explain the nature of your problem to a
service technician.
• The technician will instruct you on the return procedure if the problem cannot be solved over the
telephone.
• Make sure you receive an RMA # from our Technical Support before returning any merchandise.
North America
North America
A-2
EMEA
Tel.: +49 (0) 8341 803 333
Fax: +49 (0) 8341 803 339
EMEA
Kontron Modular Computers GmbH
Sudetenstrasse 7
87600 Kaufbeuren
Germany
Getting Help
CP6930 User Guide
www.kontron.com
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