Troubleshooting - Transition Networks PointSystem CPSMC1810-200 User Manual

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Troubleshooting

1. Are any of the power LEDs on any of the slide-in-modules illuminated, AND are
2. For the management modules (CPSMM-120, CPSMM-200, CPSMM-210), are
3. For the remaining slide-in-modules, are ANY of the power LEDs NOT
4. To determine if a fault is due to a software problem, consult the troubleshooting
5. To determine if a fault is due to an individual management module or slide-in-
6. If none of the solutions listed in this section resolves the problem, contact
24-hour Technical Support: 1-800-260-1312 -- International: 00-1-952-941-7600
the fans operating?
YES
• The chassis is receiving power. Proceed to the next step.
NO
• Check all power supply cables for proper connection.
• For AC power: Ensure the AC receptacle on the wall is supplying power.
• If the fuse for the AC receptacle on the wall blows repeatedly, have the AC
receptacle inspected by a qualified electrician.
• For DC power: Ensure the DC power supply is supplying power.
• Check the fans to see if they are operating.
• Contact Technical Support: U.S./Canada: 1-800-260-1312, International:
00-1-952-941-7600.
ANY of the power LEDs NOT illuminated?
NO
• All management modules are receiving power. Proceed to the next step.
YES
For those management modules where the power LED is NOT illuminated:
• Ensure the management module is firmly seated in the slot.
• Press the RESET button on the management module.
• Contact Technical Support: U.S./Canada: 1-800-260-1312, International:
00-1-952-941-7600.
illuminated?
NO
• All slide-in-modules are receiving power. Proceed to the next step.
YES
For those slide-in-modules where the power LED is NOT illuminated:
• Ensure the slide-in-module is firmly seated in the slot.
• Contact Technical Support: U.S./Canada: 1-800-260-1312, International:
00-1-952-941-7600.
section of the FocalPoint™ 2.0 Management Application and CPSMM100
Firmware User's Guide (P/N 33293). This manual is available on the enclosed
application CD and on-line at www.transition.com.
module, consult the troubleshooting section of the user's guide for that
particular module.
Technical Support: U.S./Canada: 1-800-260-1312, International: 00-1-952-
941-7600.
CPSMC18xx-xxx PointSystem ™ Chassis
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