Using The Documentation; Getting Help And Information From The World Wide Web; Software Service And Support - IBM x3690 X5 Service Manual

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/supportportal/ .

Getting help and information from the World Wide Web

Up-to-date information about IBM products and support is available on the World
Wide Web.
On the World Wide Web, up-to-date information about IBM systems, optional
devices, services, and support is available at http://www.ibm.com/supportportal/
. IBM System x information is at http://www.ibm.com/systems/x/ . IBM
BladeCenter information is at http://www.ibm.com/systems/bladecenter/ . IBM
IntelliStation information is at http://www.ibm.com/systems/intellistation/ .

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with your IBM products.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/ or see http://www.ibm.com/planetwide/ for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
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System x3690 X5 Types 7147, 7148, 7149, and 7192: Problem Determination and Service Guide