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IBM System x3755 Problem Determination And Service Manual

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IBM System x3755 Type 8877 and 7163
Problem Determination and Service Guide

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  • Page 1 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...
  • Page 3 IBM System x3755 Type 8877 and 7163 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 181. 15th Edition (August 2009) © Copyright International Business Machines Corporation 2007. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Using the Remote Supervisor Adapter II Web interface ..23 Chapter 3. Parts listing, System x3755 Type 8877 and 7163 ..25 Replaceable server components ....27 Product recovery CDs .
  • Page 6 Memory problems ..... . 101 Microprocessor problems....103 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 7 Hardware service and support ....180 IBM Taiwan product service ....180 Appendix B.
  • Page 8 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 16 If you suspect a problem with one of these parts, contact a service technician. Statement 26: CAUTION: Do not place any object on top of rack-mounted devices. Statement 27: CAUTION: Hazardous moving parts are nearby. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 18: Notices And Statements In This Document

    These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

  • Page 19: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1. Features and specifications Microprocessor: Size: Heat output: ™...

  • Page 20: Server Controls, Connectors, Leds, And Power

    Hard disk drive activity LED: When this LED is flashing, it indicates that a SAS hard disk drive is in use. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 21: Rear View

    Locator LED: When this LED is lit, it has been lit remotely by the system administrator to aid in visually locating the server. Information LED: When this LED is lit, it indicates that a noncritical event has occurred. An LED on the light path diagnostics panel is also lit to help isolate the error.
  • Page 22 (BMC). The BMC can take control of the shared serial port to perform text console redirection and to redirect serial traffic, using Serial over LAN (SOL). IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 23: Internal Leds, Connectors, And Jumpers

    SP Ethernet 10/100 connector: Use this connector to connect the service processor to a network. Internal LEDs, connectors, and jumpers The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. I/O board internal connectors The following illustration shows the internal connectors on the I/O board.

  • Page 24: I/O Board Internal Optional-Device Connectors

    Power supply 2 ServeRAID SAS Power supply 1 Fan 5 Fan 6 Fan 4 Fan 1 Microprocessor/memory card 1 Microprocessor/memory card 2 Microprocessor/memory card 3 Microprocessor/memory card 4 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 25: I/O Board Jumpers

    I/O board jumpers The following illustration shows the jumpers on the I/O board. Force power on (J68) Power-on password (J65) Boot recovery (BIOS) (J64) Wake on LAN (J63) Table 2 describes the function of each jumper block. Table 2. I/O board jumper blocks Jumper name Description Force power on (J68)

  • Page 26: I/O Board Leds

    HTX error LED Slot 6 error LED I/O board error LED RAID controller error LED RAID DIMM error LED RAID battery error LED BMC heartbeat LED SP error LED IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 27: Microprocessor/Memory-Card Connectors

    Microprocessor/memory-card connectors The following illustration shows the connectors on the microprocessor/memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 Microprocessor/memory-card LEDs The following illustration shows the LEDs on the microprocessor/memory card. DIMM 2 error LED DIMM 1 error LED DIMM 3 error LED...

  • Page 28: Sas-Backplane Connectors

    SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. SAS hard disk drive connectors SAS power SAS signal IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 29: Chapter 2. Configuration Information And Instructions

    The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.

  • Page 30: Using The Updatexpress Program

    Start the operating-system installation. You will need your operating-system Using the UpdateXpress program The UpdateXpress program is available for most IBM System x and xSeries servers and server options. It detects supported and installed device drivers and firmware in the server and installs available updates.
  • Page 31 Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory.
  • Page 32 Important: The server might malfunction if these settings are incorrectly configured. Follow the instructions on the screen carefully. This choice is on the full Configuration/Setup Utility menu only. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 33 – Memory Settings Select this choice to manually enable a pair of memory connectors, memory node interleaving, and Chipkill memory (if it is supported). If a memory error is detected during POST or memory configuration, the server automatically disables the failing memory pair of memory connectors and continues operating with reduced memory.
  • Page 34 If an administrator password is set, type the administrator password at the password prompt. Start the Configuration/Setup Utility program and reset the power-on password. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 35 Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.

  • Page 36: Installing And Using The Baseboard Management Controller Utility Programs

    The ServeRAID-8k-l SAS controller that comes with the server supports only RAID level-0, level-1, and level-10. You can replace it with a ServeRAID-8k SAS controller that supports additional RAID levels. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 37 To help ensure signal quality, do not mix drives with different speeds and data rates. v To update the firmware and BIOS code for an optional ServeRAID controller, you must use the IBM ServeRAID Support CD that comes with the ServeRAID option. Using the IBM ServeRAID Configuration Utility program...
  • Page 38 Select the physical drive that you want to designate as the hot-spare drive, and click the (Add selected drives) icon. 7. Click Next. 8. Review the information in the “Configuration summary” window. To change the configuration, click Back. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 39: Using The Remote Supervisor Adapter Ii Web Interface

    9. Click Apply; when you are asked whether you want to apply the new configuration, click Yes. The configuration is saved in the controller and in the physical drives. 10. Exit from ServeRAID Manager and remove the CD from the CD-RW/DVD drive.
  • Page 40 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 41: Chapter 3. Parts Listing, System X3755 Type 8877 And 7163

    Chapter 3. Parts listing, System x3755 Type 8877 and 7163 The following replacement parts are available for the System x3755 Type 8877 and 7163 servers, except as specified otherwise in Table 3 on page 27. To check for an updated parts listing on the Web, complete the following steps: 1.
  • Page 42 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 43: Replaceable Server Components

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 44 Memory, 2G B DIMM 1Rx4 (type 7163, models 62x, 72x, 41Y2770 7Bx) Memory, 2 GB PC2-5300 ECC (type 7163, optional) 46C7536 Memory, 2 GB PC2-5300 ECC (type 8877, optional) 41Y2764 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 45 Cable, SAS signal (all models) 42D9863 Cable, IDE signal (all models) 42D9865 Cable, IDE power (all models) 42D9867 Cable, SAS power (all models) 42D9871 Cable, graphics power (type 8877, optional) 43X0571 Chapter 3. Parts listing, System x3755 Type 8877 and 7163...
  • Page 46 The adapter is not supported without these power modules PRO/1000 GT server ethernet adapter (optional) 39Y6107 PRO/1000 PT dual port server ethernet adapter (type 39Y6128 7163, optional) IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 47: Product Recovery Cds

    42C1802 Qlogic 10 GB SFP+ SR optical transceiver (optional) 42C1816 Consumable parts are not covered by the IBM Statement of Limited Warranty. The following consumable part for MT 8877 and 7163 are available for purchase from the retail store. Table 4. Consumable parts...
  • Page 48 Microsoft Windows Server 2003 Enterprise Edition R2 w/SP2 44W4076 64 bit 1-8 microprocessors, English (type 8877) Microsoft Windows Server 2003 Enterprise Edition R2 w/SP2 44W4077 64 bit 1-8 microprocessors, Japanese (type 8877) IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 49: Power Cords

    Traditional Chinese (type 7163) Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 50 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 51 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela Chapter 3. Parts listing, System x3755 Type 8877 and 7163...
  • Page 52 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 53: Chapter 4. Removing And Replacing Server Components

    Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

  • Page 54: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 55: Working Inside The Server With The Power On

    Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when you work inside the server with the power on.

  • Page 56: Connecting The Cables

    Ethernet 1 Serial Keyboard Gigabit Ethernet 2 Front view Locator LED Information LED Hard disk drive activity LED System-error LED Power-on LED Power-control button Release latch USB connectors IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 57: Removing And Replacing Consumable Parts And Tier 1 Crus

    Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or Tier 1 CRU at your request, you will be charged for the installation.

  • Page 58: Replacing The Top Cover

    Note: Route adapter cables before you install the adapter. 2. Carefully grasp the adapter by its top edge or upper corners, and align it with the connector on the I/O board. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 59: Removing The Adapter Retention Bar

    3. If necessary, remove the adapter guide before you install a full-length adapter. 4. Press the adapter firmly into the adapter connector. 5. Replace the adapter retention bar to stabilize the adapter. 6. Close the adapter retention latch. Be sure to align the pin on the latch with the matching hole in the chassis.

  • Page 60: Removing The Hot-Swap Fan

    Fan error LED Fan 1 Fan 5 Fan 6 Fan 2 Fan 3 1. Read the safety information that begins on page vii and “Installation guidelines” on page 37. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 61: Replacing The Hot-Swap Fan

    2. Remove the top cover (see “Removing the top cover” on page 41). 3. Open the fan-locking handle by sliding the orange release latch in the direction of the arrow. 4. Pull upward on the free end of the handle to lift the fan out of the server. 5.

  • Page 62: Removing The Hot-Swap Power Supply

    There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a hot-swap power supply, complete the following steps. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 63: Replacing The Hot-Swap Power Supply

    Locking handle (open) Power supply 2 (PS2) Filler plate Power supply 1 (PS1) AC power LED (green) DC power LED (green) 1. Read the safety information that begins on page vii and “Installation guidelines” on page 37. 2. Remove the top cover (see “Removing the top cover” on page 41). 3.

  • Page 64: Removing A Dimm

    51). 5. Place the microprocessor/memory card on a flat surface with the DIMM connectors facing up. 6. Lift open the microprocessor/memory card air baffle. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 65: Replacing A Dimm

    DIMMs must be compatible with the latest PC2-5300 SDRAM Registered DIMM specifications. For a list of the supported options for the server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/. DIMMs must be installed in pairs of the same type and speed. To install the replacement DIMM, complete the following steps: 1.
  • Page 66 8. Install the top cover (see “Replacing the top cover” on page 42). 9. Connect the cables and power cords (see “Connecting the cables” on page 40 for cabling instructions). 10. Turn on all attached devices and the server. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 67: Removing A Microprocessor/Memory Card

    Removing a microprocessor/memory card To remove a microprocessor/memory card, complete the following steps. Retention levers 1. Read the safety information that begins on page vii and “Installation guidelines” on page 37. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.
  • Page 68 Slot 1, slot 2, slot 3, and slot 4 None v All 6 fans must be installed to support some microprocessor/memory card configurations. See Table 7 on page 53 for the fan requirements. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 69: Removing The Battery

    Table 7. Fan requirements Slots populated with microprocessor/ memory cards Fan requirement Slot 1 Fans in locations 1, 2, and 5 Slot 1 and slot 2 Fans in locations 1, 2, and 5 Slot 1, slot 2, and slot 3 All 6 fans Slot 1, slot 2, slot 3, and slot 4 All 6 fans...

  • Page 70: Replacing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 71: Removing A Dvd Drive

    c. Press the battery into the socket until it clicks into place. Make sure that the battery clip holds the battery securely. 3. If you removed an adapter, install the adapter (see “Replacing the adapter” on page 42). 4. Install the top cover (see “Replacing the top cover” on page 42). 5.

  • Page 72: Replacing A Dvd Drive

    6. Grasp the handle in the middle of the structure and lift the structure out of the server. 7. If you are instructed to return the power-supply structure, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 73: Replacing The Power-Supply Structure

    Replacing the power-supply structure To install the replacement power-supply structure, complete the following steps. 1. Align the structure with the alignment pins on the rear of the chassis and with the connectors on the I/O board, and gently lower the structure into the server. Make sure that the structure is firmly seated in the chassis.

  • Page 74: Removing The Remote Supervisor Adapter Ii Slimline

    Replacing the Remote Supervisor Adapter II SlimLine To install the replacement Remote Supervisor Adapter II SlimLine, complete the following steps: 1. Assemble the Remote Supervisor Adapter II SlimLine and Interposer card: IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 75: Removing The Serveraid-8K Or Serveraid-8K-L Sas Controller

    Connector Standoffs Standoffs Interposer card Mounting hole Remote Supervisor Adapter II SlimLine Standoffs Mounting hole a. Insert the standoffs that come with the option into the mounting holes in the Remote Supervisor Adapter II SlimLine. b. Align the mounting holes in the Interposer card with the standoffs; then, align the connector on the card with the connector on the Remote Supervisor Adapter II SlimLine.

  • Page 76: Replacing The Serveraid-8K Or Serveraid-8K-L Sas Controller

    4. Insert the controller into the connector by aligning the edges of the controller with the slots at the ends of the connector. Attention: Incomplete insertion might cause damage to the server or the controller. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 77: Removing The Cd/Dvd Media Backplane

    5. Firmly press the controller straight down into the connector by applying pressure on both ends simultaneously. The retaining clips snap into the locked position when the controller is seated in the connector. 6. If you are installing a ServeRAID-8k SAS controller, complete the following steps: a.

  • Page 78: Replacing The Cd/Dvd Media Backplane

    3. Remove the top cover (see “Removing the top cover” on page 41). 4. Remove the Remote Supervisor Adapter II SlimLine (see “Removing the Remote Supervisor Adapter II SlimLine” on page 58). IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 79: Replacing The Remote Supervisor Adapter Ii Slimline Guide

    5. Press each pair of prongs together to release the guide from the I/O board. 6. If you are instructed to return the Remote Supervisor Adapter II SlimLine guide, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.

  • Page 80: Replacing A Microprocessor/Memory Card Air Baffle

    7. Turn on all attached devices and the server. Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 81: Removing The Microprocessor/Memory Card Structure

    Removing the microprocessor/memory card structure To remove the microprocessor/memory card structure, complete the following steps.

  • Page 82: Replacing The Microprocessor/Memory Card Structure

    7. Slide the release latch to the left and pull the panel out of the server. 8. Press the release tabs through the holes on the bezel; then, pull the assembly and the ribbon cable out of the server. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 83: Replacing The Operator Information Panel Assembly

    9. If you are instructed to return the operator information panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Replacing the operator information panel assembly To install the replacement operator information panel assembly, complete the following steps: 1.

  • Page 84: Replacing The Front Fan Board

    1. Read the safety information that begins on page vii and “Installation guidelines” on page 37. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 85: Replacing The I/O Board Assembly

    3. Remove the top cover (see “Removing the top cover” on page 41). 4. Remove the top-cover latch bracket (see “Removing the top-cover latch bracket” on page 57). 5. Disconnect all cables from the I/O board. 6. Remove all power supplies (see “Removing the hot-swap power supply” on page 46).

  • Page 86: Removing The Sas Backplane Assembly

    8. Separate the hook-and-loop fastener that holds the ribbon cable to the chassis. 9. Note where the front USB connector cable is connected, and disconnect the cable. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 87: Replacing The Sas Backplane Assembly

    10. Note where the DVD drive signal and DVD drive power cables are connected, and disconnect the cables. 11. Loosen the retainer screw on top of the SAS backplane assembly. 12. Grasp the top edge of the SAS backplane assembly and lift it out of the server. 13.
  • Page 88 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 89: Chapter 5. Diagnostics

    POST has detected a problem. To determine the meaning of a beep code, see “Beep code descriptions” on page 74. If no beep code sounds, see “No-beep symptoms” on page 84. © Copyright IBM Corp. 2007...
  • Page 90 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 91 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 92 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 93 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 94 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 95 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 96 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 97 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 98 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 99 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 100: Error Logs

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 101: Post Error Codes

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 102 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 103 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 104 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 105 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 106 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 107 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 108 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 109 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 110: Checkout Procedure

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 111: About The Checkout Procedure

    About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the I/O board, Ethernet controllers, keyboard, mouse (pointing device), serial ports, and hard disk drives.
  • Page 112 – If you receive an error, see “Diagnostic error codes” on page 122. – If the diagnostic programs were completed successfully and you still suspect a problem, see “Solving undetermined problems” on page 175. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 113: Troubleshooting Tables

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 114: General Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 115: Intermittent Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 116 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 117: Memory Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 118 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 119: Microprocessor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 120: Monitor Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 121 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 122: Optional-Device Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 123: Power Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 124: Serial Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 125: Serverguide Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 126: Software Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 127: Universal Serial Bus (Usb) Port Problems

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 128 For example, a microprocessor/memory card error will light the LED on top of the microprocessor/memory card. The following illustration shows the LEDs and connectors on the I/O board. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 129: Remind Button

    Slot 3 error LED Slot 2 error LED Slot 4 error LED Slot 1 error LED Slot 5 error LED HTX error LED Slot 6 error LED I/O board error LED RAID controller error LED RAID DIMM error LED RAID battery error LED BMC heartbeat LED SP error LED The following illustration shows the LEDs on the microprocessor/memory card.

  • Page 130: Light Path Diagnostics Leds

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 131 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 132 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 133 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 134 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 135: Power-Supply Leds

    Power-supply LEDs The following illustration shows the locations of the power-supply LEDs. Locking handle (open) Power supply 2 (PS2) Filler plate Power supply 1 (PS1) AC power LED (green) DC power LED (green) The following table describes the problems that are indicated by various combinations of the power-supply LEDs and the power-on LED on the operator information panel.
  • Page 136 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 137: Diagnostic Programs, Messages, And Error Codes

    Diagnostic programs, messages, and error codes The diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected;...

  • Page 138: Diagnostic Text Messages

    If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code are installed. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 139 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 140 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 141 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 142 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 143 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 144 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 145 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 146 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 147 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 148 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 149 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 150 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 151 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 152 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 153 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 154: Recovering From A Bios Update Failure

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 155: System-Error Log Messages

    To recover the BIOS code and restore the server operation to the primary page, complete the following steps: 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. 2. From the Hardware list, select System x3755. 3. From the Software list, select the applicable operating environment and click 4. Click the Download tab.
  • Page 156 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 157 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 158 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 159 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 160 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 161 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 162 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 163 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 164 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 165 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 166 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 167 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 168 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 169 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 170: Bmc System-Event Log Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 171 BMC System Event Log ---------------------------------------------------------- Get Next Entry Get Previous Entry Clear BMC SEL Entry Number= 00005 / 00011 Record ID= 0005 Record Type= Timestamp= 2005/01/25 16:15:17 Entry Details: Generator ID= 0020 Sensor Type= 04 Assertion Event Threshold Lower Non-critical - going high Sensor Number= 40 Event Direction/Type= 01 Event Data= 52 00 1A...

  • Page 172: Ipmi Bmc System-Event Log Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 173 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 174 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 175 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 176 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 177 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 178 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 179 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 180 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 181 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 182 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 183 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 184 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 185 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 186 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 187 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 188: Bios-Logged Bmc System-Event Log Messages

    Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, System x3755 Type 8877 and 7163,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 189: Solving Power Problems

    v Duplicate SCSI IDs in the same SCSI chain v A missing or incorrectly installed SCSI terminator v A defective SCSI terminator v An incorrectly installed cable v A defective cable For any SCSI error message, follow these suggested actions in the order in which they are listed until the problem is solved: 1.
  • Page 190 If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 191: Solving Undetermined Problems

    Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 1 GB (two 512 MB DIMMs).

  • Page 192: Calling Ibm For Service

    – Is this the original reported failure, or has this failure been reported before? v Diagnostic program type and version level v Hardware configuration (print screen of the system summary) v BIOS code level v Operating-system type and version level IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 193 You can solve some problems by comparing the configuration and software setups between working and nonworking servers. When you compare servers to each other for diagnostic purposes, consider them identical only if all the following factors are exactly the same in all the servers: v Machine type and model v BIOS level v Adapters and attachments, in the same locations...
  • Page 194 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 195: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 196: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 197: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 198: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 199: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 200: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 201: Electronic Emission Notices

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators, and power cells includes the cost of the environmental management of their waste.

  • Page 202: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

  • Page 203: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix B. Notices...
  • Page 204 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...

  • Page 205: Index

    11 CRUs, replacing error logs 84 adapter retention bar 43 BMC 84 adapters 42 POST 84 CD/DVD media backplane 61 system error 84 DIMM 48, 49, 64 viewing 84 DVD drive 55, 56 © Copyright IBM Corp. 2007...
  • Page 206 45 problems 103 heat output 3 specifications 3 humidity 3 microprocessor/memory card air baffle, replacing 63 microprocessor/memory card connector and LED illustration 11 microprocessor/memory card structure, replacing 65 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 207 microprocessor/memory cards problems (continued) order of installation 52 mouse 99, 100 passthru card requirements 52 optional devices 106 monitor problems 104 pointing device 100 mouse connector 6 POST/BIOS 85 power 107, 173 serial port 108 ServerGuide 109 software 110 no beep symptoms 84 undetermined 175 noise emissions 3 USB port 111...
  • Page 208 20 Configuration/Setup program, using 14 IBM ServeRAID Configuration 21 ServerGuide 13 UpdateXpress program 14 video connector 6 Web site IBM 2 weight 3 IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide...
  • Page 210 Part Number: 49Y0109 Printed in USA (1P) P/N: 49Y0109...

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