IBM x3690 X5 Service Manual page 57
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Also See for x3690 X5:
- Installation and user manual (180 pages) ,
- Product manual (42 pages) ,
- At-a-glance manual (34 pages)
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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192," on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code
Description
0010002
Microprocessor not supported.
0011000
Invalid microprocessor type.
0011002
Microprocessor mismatch.
Action
1. Reseat the following components one at a time, in
the order shown, restarting the server each time.
a. (Trained service technician only)
Microprocessor 1.
b. (Trained service technician only)
Microprocessor 2 (if installed.)
2. (Trained service technician only) Remove
microprocessor 2 and restart the server.
3. (Trained service technician only) Remove
microprocessor 1 and install microprocessor 2 in
the microprocessor 1 connector. Restart the server.
If the error is corrected, then microprocessor 1 is
bad and must be replaced.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 1.
b. (Trained service technician only)
Microprocessor 2.
c. (Trained service technician only) System
board.
1. Update the server firmware to the latest level (see
"Updating the firmware" on page 397).
2. (Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type (see "Removing a
microprocessor and heat sink" on page 349 and
"Replacing a microprocessor and heat sink" on
page 351).
1. Run the Setup utility and select System
Information → System Summary → Processor to
view the microprocessor information to compare
the installed microprocessor specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match (see "Removing a microprocessor and
heat sink" on page 349 and "Replacing a
microprocessor and heat sink" on page 351).
39
Chapter 3. Diagnostics
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