IBM x3690 X5 Service Manual page 195

Table 10. System x3690 X5 IMM error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192," on page 249 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service
technician.
Event ID Message
8007021b-0302xxxx Sensor Int QPI Link 2 : has
transitioned to critical from a less
severe state.
8007021e-2201xxxx Sensor Scaling Failed : has
transitioned to critical from a less
severe state.
80070221-1f01xxxx Sensor Ext QPI Link 1 has
transitioned to critical from a less
severe state
80070221-1f01xxxx Sensor Ext QPI Link 2 has
transitioned to critical from a less
severe state
Severity Description
Warning The management
controller has
detected a sensor
transitioned to
critical from less
severe.
Warning The management
controller has
detected a sensor
transitioned to
critical from less
severe.
Error A QPI link
connectivity error is
detected.
Error A QPI link
connectivity error is
detected.
Action
1. Check the system-event
log in the UEFI F1
Setup Utility screen.
2. Check the
microprocessor error
LEDs.
3. (Trained service
technician only) Remove
the failing
microprocessor (see
"Removing a
microprocessor and heat
sink" on page 349 and
"Replacing a
microprocessor and heat
sink" on page 351).
4. Check for a UEFI,
FPGA, and IMM
firmware update (see
"Updating the
firmware" on page 397
for information on
updating the firmware).
5. Make sure that the
microprocessors are
matching.
6. (Trained service
technician only) Replace
the system board.
1. Scaling is not supported
on this server.
2. Upgrade to a System
x3850 X5 server for
scaling multiple systems
support.
1. Check the QPI cable.
2. Replace the QPI cable.
1. Check the QPI cable.
2. Replace the QPI cable.
177
Chapter 3. Diagnostics