Serial-Device Problems; Serverguide Problems - IBM x3690 X5 Service Manual

Serial-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192," on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Symptom
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
A serial device does not work.

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing, System x3690 X5 Types 7147, 7148, 7149, and 7192," on page 249 to determine
which components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
Trained service technician.
Symptom
The ServerGuide Setup and
Installation CD will not start.
Action
1. Make sure that:
v Each port is assigned a unique address in the Setup utility and none of the
serial ports is disabled.
v The serial-port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the serial port adapter.
1. Make sure that:
v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector (see "Server internal LEDs,
connectors, and jumpers" on page 18).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4. (Trained service technician only) Replace the system board.
Action
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive. See the readme file that is part of the
ISO image at http://www-947.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=TOOL-CENTER.
2. Make sure that you burned the CD or DVD from an image (do not burn the
CD or DVD ISO file as a data disk)
3. Make sure that you burn the CD or DVD as disk at once (not track at once).
4. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
5. If more than one CD or DVD drive is installed, make sure that only one drive
is set as the primary drive. Start the CD from the primary drive.
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Chapter 3. Diagnostics