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Problem
Prints are not on desired paper
size.
Paper is misfed, jams often, or
wrinkles repeatedly.
Paper jams and wrinkles in the
fuser assembly area
®
®
Xerox
Versant
2100 Press
User Guide
Suggested solutions
• Ensure that the correct paper size and type is loaded in
the paper trays.
• Set the paper guides to the correct positions.
• Select the paper size, tray and weight at the print server
and ensure these paper attributes are set correctly at the
Tray Properties window.
• Ensure that "Fit to Paper" or an equivalent selection is
not selected in your print driver.
• If a message appears on the press touch screen, follow
the instructions displayed.
• Make sure the paper and paper tray selected match the
paper size settings. Refer to The Recommended Media
List.
• Make sure the trays are loaded properly with acceptable
media and do not exceed the MAX fill line.
• Ensure the paper tray edge guides are in the correct posi-
tion. To ensure tray closure, firmly push it in as far as pos-
sible.
• Turn the paper stack around and / or over in the selected
paper tray.
• Remove a few sheets from the top and the bottom of the
stack in the paper tray.
• Fan all four edges of the paper in the selected paper tray.
• Replace the paper in the selected paper tray with paper
from a new package.
• Remove any partially fed paper from the trays. Make sure
to remove any torn pieces of paper still remaining inside
the press.
• Ensure the paper you are using had been stored properly.
• Refer to the stock setup options in the Stock Library Man-
ager Online Help within the Advanced Stock Setup topic.
• Check if the Tray 6 or 7 Feed Rolls are due to be replaced
and, if so, replace this CRU.
Check that the Stripper Finger Assembly is not misaligned or
damaged. If damaged, replace the Stripper Finger Assembly.
Problem Solving
10-5
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