Aston Martin DB 9 2010 Manual page 307

BBB AUTO LINE works with manufacturers and their customers in an
attempt to reach a mutually acceptable resolution of any warranty
related concerns. If the BBB is not able to facilitate a settlement they
will provide an informal hearing before an arbitrator. The arbitration
decision is not binding on you or Aston Martin unless you accept the
decision.
The whole process normally takes 40 days or less. If you wish to use
the program and you qualify for participation, you will be required to
provide the following information:
• Your name and address
• The vehicle identification number (VIN)
• The make, model and year of your vehicle
• A description of the problem with your vehicle
BBB AUTO LINE will also ask you for other information that may help
resolve your concerns, such as the purchase price of your vehicle, the
vehicle's current mileage, and copies of repair orders.
You are required to resort to BBB AUTO LINE before exercising rights
or seeking remedies under the Federal Magnuson-Moss Warranty
Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the
applicable state 'Lemon Law', you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under
the 'Lemon Law'. If you choose to seek remedies that are not created
by the Magnuson-Moss Warranty Act or the applicable state 'Lemon
Law', you are not required to first use BBB AUTO LINE.
For more information about BBB AUTO LINE, including current
eligibility standards, please call 1-800-955-5100, visit the BBB
website at www.lemonlaw.bbb.org, or write to the BBB at:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
C.17