Customer Satisfaction - Aston Martin DB 9 2010 Manual

If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may
contact:
Director
Vehicle Program and Compliance Division (6505J)
Environmental Protection Agency
401 M Street, S.W.
Washington, DC 20460
C.16

Customer Satisfaction

If you are unsatisfied with warranty repairs at an authorized Aston
Martin dealership and feel that you have a legitimate warranty
concern that is not being addressed to your satisfaction please make
sure that you have followed the path listed below for best resolution.
1: Raise your concerns with authorized dealer Service Manager.
If you feel it would help clarify concern, accompany the Service
Manager on test drive of vehicle to demonstrate issues. Often simply
voicing your concerns to a manager or directly with the trained
technician results in a satisfactory repair.
2: If still unsatisfied contact dealership owner or General
Manager.
Often raising an unresolved issue to a General Manger will benefit all
involved and bring a focused effort from all parties involved.
3: If still unsatisfied bring concerns to Aston Martin Regional
Manager or Operations Manager.
All authorized Aston Martin dealers have the contact details of the
relevant After Sales and Operations Managers. Please ask for the
Aston Martin contact information and it will be gladly supplied.
Step 4: Contact Better Business Bureau (BBB)
The BBB program is only in effect in the state of California but
steps one through three should be followed for quickest result.
As a final step to ensure that your concerns are being fairly
considered, Aston Martin has agreed to participate in a dispute
settlement program administered by the Better Business Bureau
(BBB), at no cost to the customer.