Contacting Agilent Technologies; Review The Warranty - Agilent Technologies PSG Series Service Manual

Troubleshooting

Contacting Agilent Technologies

Contacting Agilent Technologies
If you should have a problem with your signal generator, contact your nearest sales and service offices. Before
calling, please be prepared to provide the following information:
• a complete description of the failure
• is there a reported failure (Y or N) and what is the failure being reported
• was the failure dead on arrival (DOA) or did the instrument work before use
• the model number, all options, and serial number of the instrument
• the firmware revision date
• has self-test been run (Y or N)

Review the Warranty

If there is still a problem, read the warranty printed in Chapter 5. If your signal generator is covered by a
separate maintenace agreement, be familiar with its terms.
Agilent Technologies offers several maintenance plans to service your signal generator after warranty
expiration. Call your Agilent Technologies sales and service office for full details.
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