Boston Scientific EKOS Control System 4.0 User Manual page 47

Message Error
Description Code
Check the E306 Connector Interface
Connector Cable is disconnected
Interface Cable from the Control Unit
connection to the while ultrasound is
Control Unit� running�
Replace the E307 Defective Connector
Connector E315 Interface Cable�
Interface Cable� E321
Check the device E311 Poor connection of the
connectors� Infusion Catheter and
Ultrasonic Core�
Infusion Catheter
and Ultrasonic Core
Connectors are wet at
the connection site�
Incompatibility E331 The Connector Interface
of CIC Cable is not compatible
with the Infusion
Catheter, Ultrasonic
Core, or both�
In rare circumstances
error code E331 may
also be presented due
to a software anomaly�
The same error n/a Control Unit has
has occurred detected the same error
three times� three times in a row�
/CMYK
Possible Cause
1� Ensure the Connector Interface Cable is securely connected to the Control Unit�
2� If the error persists, disconnect and reconnect the CIC�
3� If the error persists, press the Power button to turn off the Control Unit�
4� Let the Control Unit sit for 30 seconds�
5� Use the Power button to turn on the Control Unit�
6� If the error persists, try using another Control Unit 4�0-compatible CIC�
7� If the error persists, please call the phone number listed in the For
Support section�
8� If you were able to resume therapy after switching CICs, please call the phone
number listed in the For Support section to troubleshoot the issue with the
original CIC
1� Ensure the Connector Interface Cable is securely connected to the Control Unit�
2� If the error persists, disconnect and reconnect the CIC�
3� If the error persists, try using another Control Unit 4�0-compatible CIC�
4� If the error persists, press the Power button to turn off the Control Unit�
5� Let the Control Unit sit for 30 seconds�
6� Use the Power button to turn on the Control Unit�
7� If the error persists, please call the phone number listed in the For
Support section�
8� If you were able to resume therapy after switching CICs, please call the phone
number listed in the For Support section to troubleshoot the issue with the
original CIC�
1� Disconnect the Infusion Catheter and Ultrasonic Core from the Connector
Interface Cable�
2� Inspect for fluid or damage to the pins�
3� Dry the Infusion Catheter and Ultrasonic Core connectors, if necessary�
4� Reconnect the Infusion Catheter and Ultrasonic Core and ensure the
connections are secure�
5� Press Start to resume ultrasound�
6� If the error persists, disconnect and reconnect CIC�
7� If the error persists, try using another Control Unit 4�0-compatible CIC�
8� If the error persists, please call the phone number listed in the For
Support section�
9� If you were able to resume therapy after switching CICs, please call the phone
number listed in the For Support section to troubleshoot the issue with the
original CIC�
1� Disconnect the Infusion Catheter and Ultrasonic Core from the Connector
Interface Cable�
2� Inspect for fluid or damage to the pins�
3� Dry the Infusion Catheter and Ultrasonic Core connectors, if necessary�
4� Reconnect the Infusion Catheter and Ultrasonic Core and ensure the
connections are secure�
5� If the error persists, disconnect and reconnect the CIC�
6� If the error persists, try using a Connector Interface Cable that is compatible
with the Infusion Catheter and Ultrasonic Core�
7� If the error persists, please call the phone number listed in the For Support
section�
Please call the phone number listed in the For Support section
Troubleshooting Step
47
Black (K) ∆E ≤5.0