Channel Errors - Boston Scientific EKOS Control System 4.0 User Manual

Message Error
Description Code
Battery/charge E008
error (AC not
connected)�
Control Unit is too E004
hot�
Control Unit is too E005
cold�
Device cables are E006
crossed�

Channel Errors

A channel error affects one specific channel and stops ultrasound therapy to the device associated with that channel� The channel that does
not have a channel error will not be interrupted or affected by the error� Channel errors are related to channel errors, device temperature
errors, cable errors and connection errors� Channel errors can occur on both channels at the same time� When a channel error occurs, read the
message and follow the instructions to attempt to correct the error� If the issue cannot be resolved by following the onscreen instructions,
note the error code in parentheses at the end of the message and call the phone number listed in the Technical Support section�
Note: In the event that a specific channel is not operating and ultrasound therapy cannot be delivered, infusion of the solutions will not be
interrupted�
/CMYK
Possible Cause
Control Unit may have 1�
been dropped and is not
connected to AC power
and an error with the
battery has occurred�
2�
Control Unit will
automatically shut down
3�
in 3 minutes�
Control Unit internal 1�
temperature exceeds
2�
the maximum operating
3�
temperature�
4�
5�
6�
7�
Control Unit internal 1�
temperature has fallen
2�
below the operating
3�
temperature�
4�
5�
6�
7�
Device cables are cross‐ 1�
connected between
two different Connector
Interface Cables�
2�
3�
4�
5�
Troubleshooting Step
Ensure the power cord is firmly connected to the Control Unit and
plugged into AC power OR if the Control Unit is plugged into a power
strip, make sure the power strip is on and plugged into a hospital-
grade outlet�
If the error persists, please call the phone number listed in the For
Support section�
The event log may be required for further troubleshooting�
Ensure the blue cooling vents under the handle are not obstructed�
Wait for the Control Unit to cool�
When the message disappears, press Start to resume ultrasound�
If the error persists, press the Power button to turn off the
Control Unit�
Let the Control Unit sit for 30 seconds�
Use the Power button to turn on the Control Unit�
If the error persists, please call the phone number listed in the For
Support section�
Place the Control Unit in a warmer environment�
Wait for the Control Unit to warm to room temperature�
When the message disappears, press Start to resume ultrasound�
If the error persists, press the Power button to turn off the
Control Unit�
Let the Control Unit Sit for 30 seconds�
Use the Power button to turn on the Control Unit�
If the error persists, please call the phone number listed in the For
Support section
Disconnect all device connectors and reconnect, ensuring that the
Infusion Catheter and the Ultrasonic Core from a single EKOS Device
are connected to one Connector Interface Cable�
Press Start to begin ultrasound�
If the error persists, ensure both CICs are connected to the control
unit�
Press Start to begin ultrasound�
If the error persists, please call the phone number listed in the For
Support section�
43
Black (K) ∆E ≤5.0