Dr118 - Resolve Ekm Path Diagnostic Delay - IBM TS3310 Maintenance Information

Troubleshooting Steps:
1. Note the drive sled coordinate from the RAS ticket and close the ticket.
2. Unload the tape cartridge from the drive.
3. Reload the tape cartridge and restart the host application.
4. If the RAS ticket displays again, close the ticket and unload the drive.
5. Consult your user documentation to reset the drive.
6. Once the drive is operational again, reload the tape cartridge and restart the host application.
7. If the problem persists, contact Service for further assistance.
8. Choose one of the following options:
v Select Close to close the ticket now.
v Select Exit to leave the ticket open for future troubleshooting.
v Select Back to return to the Diagnostic Resolution.

DR118 - Resolve EKM Path Diagnostic Delay

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Troubleshooting Steps
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This diagnostic resolution provides customer resolution steps for "T149: Key Path
Diagnostic Delay" on page 6-59.
The library attempted to perform a Key Path Diagnostic via an available
encryption-capable tape drive per the test interval setting. However, all
configured tape drives are either loaded, unavailable, or otherwise busy, and
cannot initiate the Key Path Diagnostic to determine proper EKM server
connectivity and operability.
1. View the operator intervention details to determine which EKM server
cannot be tested because the drives are not available to initiate a Key
Path Diagnostic.
2. Determine whether all tape drives that are configured for such EKM
server access are currently mounted or otherwise unavailable and can
therefore not initiate a Key Path Diagnostic.
3. 3 If none of the configured tape drives are available to initiate a Key Path
Diagnostic, ignore and close this operator intervention. If applicable,
configure the testing interval time and/or warning threshold to a less
frequent testing period to avoid drive access contention and operator
intervention generation.
4. If a tape drive is available to initiate a test, consult your user
documentation to initiate a Key Path Diagnostic:
a. If the test succeeds, close this operator intervention and observe for
further occurrences.
b. If the test fails, analyze the issue and correct the problem or contact
Service for further assistance.
5. You have three options:
v Select Close to close the operator intervention.
v Select Exit to leave the operator intervention open for future
troubleshooting.
v Select Back to return to the Diagnostic Resolution.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
6-93