Diagnostic Resolutions; Dr001: Resolve Picker Cartridge Presence; Dr002: Resolve Tape Cartridge Recovery - IBM TS3310 Maintenance Information

Detection Scenarios
Root Cause
Possible FRU Replacement
Resolution

Diagnostic Resolutions

Diagnostic Resolutions are accessed via wizard screens on the Operator Panel.
When an Operator Intervention occurs, a diagnostic resolution wizard is available
to help you resolve the problem.
Important: It is recommended that Service Action Tickets not be allowed to

DR001: Resolve Picker Cartridge Presence

Problem:
The library has a tape in the Picker Assembly but cannot recover without user intervention to remove the tape.
Troubleshooting Steps:
1. Take all library partitions offline.
2. Open the library main access doors.
3. Rotate the picker assembly by hand so that the opening faces the drives.
4. Use the gear thumbwheel on the right side of the picker assembly base closest to you to manually drive the tape
cartridge out of the picker assembly towards the tape drives.
5. Remove the tape cartridge and close the library main access doors. Wait for the library to initialize.
6. Insert the tape into the appropriate logical library.
7. If a tape cartridge was removed, continue operations.
8. If there was no tape cartridge in the picker assembly, it is most likely that the tape presence sensor in the picker
assembly is malfunctioning. Contact Service for assistance.
9. Choose one of the following options:
v Select Close to close the ticket now.
v Select Exit to leave the ticket open for future troubleshooting.
v Select Back to return to the Diagnostic Resolution.
If there is no cartridge in the Picker when you investigate, it is likely that the cartridge present sensor in the Picker
is malfunctioning.
Remove and replace the Picker. Refer to "M2 Picker Assembly" on page 8-72.

DR002: Resolve Tape Cartridge Recovery

Problem
The library robot has failed during a move media operation. The tape cartridge must be manually recovered before
operations can continue.
6-60
TS3310 Tape Library Maintenance Information
Library control firmware received a drive sled event indicating that the tape
drive reported an ESR, but details are not reported by the tape drive.
Tape drive firmware may incorrectly report an ESR when none is
outstanding, or have a valid ESR, but not have the proper encryption key
request details available upon drive sled controller request.
Drive Sled
Perform "DR111: Resolve Drive Encryption Service Request Monitoring" on
page 6-92.
accumulate in the Operator Intervention reports. After an incident has
been resolved or repaired, the Service Action Ticket should be closed.