Dr037: Resolve Media Eject; Dr039: Resolve Logical Library Deletion; Dr040: Resolve Incompatible Module Branding - IBM TS3310 Maintenance Information

DR037: Resolve Media Eject

Problem:
A drive has reported a problem that requires the currently loaded tape to be ejected from the drive in order for the
drive to recover. Using the drive coordinate from the problem Details, identify the drive sled.
Possible Causes:
1. The I/O Station safety door may be broken
2. The I/O Station door may be partially open. If so, please close it.
3. The control cable to the I/O Station is unplugged.
4. There is a hardware failure that makes it appear that an I/O Station door is partially open.
Troubleshooting Steps:
1. Eject the tape from the drive and remove it out of the library.
2. Inspect the tape and retire the tape if problems are found:
3.
v damaged cartridge shell
v misplaced barcode labels or foreign material
v snapped tape/disconnected leader
4. If the tape appears good, retry operations with the tape.

DR039: Resolve Logical Library Deletion

Problem:
The system has detected a change in module configuration such as a new control module serial number or a
removed expansion module that will invalidate any existing logical library(s). Although a logical library may be
visible on the user interface, the assignment of storage slots and drives is broken due to the new module
configuration.
Troubleshooting Steps:
1. Using the Operator Panel, navigate to Setup → Logical Library and delete any existing logical libraries.
2. Consult the Setup and Operator Guide for information on how to create new logical libraries.

DR040: Resolve Incompatible Module Branding

Problem:
The library has detected a branding mismatch. This is most likely caused by a manufacturing labeling error or a
user mixing incompatible parts from multiple library systems.
Troubleshooting Steps:
1. If this problem was reported following a field upgrade, or the replacement of a defective part, it is likely that the
new part is not correct or mislabeled. Refer to "DR021: Contact IBM Service" on page 6-68.
2. If this problem occurred following the swapping of chassis, control boards, or compact flash cards between
libraries, the two libraries have incompatible parts and the parts should be returned to their original libraries.
3. If neither of these scenarios apply or the problem remains unresolved, refer to "DR021: Contact IBM Service" on
page 6-68.
4. Close the ticket or Exit to leave the ticket open for future troubleshooting.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
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