T003: Get Operation Failed, Final Cartridge Position Unknown, Motion Ok; T004: Put Operation Failed, Tape Back In Source Location, Motion Ok - IBM TS3310 Maintenance Information

T003: GET Operation Failed, Final Cartridge Position
Unknown, Motion OK
Description
Detection Scenarios
Root Causes
Possible CRU Replacements
Possible FRU Replacements
Resolution
T004: PUT Operation Failed, Tape Back In Source Location,
Motion OK
Description
Detection Scenarios
GUI Description: The robot failed to pick a tape cartridge and cartridge
recovery is required.
Explanation: The library cannot successfully get a tape from a drive, storage
or I/O location. The final "resting place" of the tape is unknown. There are
no additional recovery logic paths. Fundamental servo control appears to be
OK. If the operation was initiated by a host move media, the move media
command has failed with an ASC/ASCQ of 4h/15h/01h (hardware
mechanical positioning error).
GET is not successful, GET recovery is not successful, and the cartridge is
not known to be properly seated in the Picker or a storage slot.
1. Magazine is damaged.
2. Magazine is the wrong type for the cartridge.
3. A storage cell is blocked by foreign material or not clipped in and seated
correctly.
4. Calibration problem resulted in improper Picker position.
5. Picker offset problem.
6. Cartridge is damaged.
7. Unlabeled cartridge or intermittently readable cartridge label in
destination slot.
8. Drive load mechanism is not working.
9. A variety of Picker problems such as slipping gears, encoder issues, etc.
v Tape Cartridge
v Library Control Blade
v Picker Assembly
v Y-axis Cable Spool
v Internal Cables and Boards Kit
Perform "DR002: Resolve Tape Cartridge Recovery" on page 6-60.
GUI Description: The robot failed to place a tape cartridge to a destination
slot but recovered the cartridge to an alternate location.
Explanation: The library cannot successfully put a cartridge into the intended
target drive, storage or I/O location. The library has successfully returned
the cartridge to the source location. Fundamental servo control appears to be
OK.
PUT is not successful and PUT recovery is not successful at the destination
element. Recovery logic has allowed the cartridge to be returned to the initial
source location. If the operation was initiated by a host MOVE MEDIA, the
MOVE MEDIA command has failed with a Sense Key/ASC/ASCQ of
4h/15h/01h.
Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (DRxxx)
6-3