Datamax Prodigy Plus Operator's Manual page 41

The Printer does not print or prints several labels at once
• The labels are incorrectly loaded, see the loading
instructions on the inside cover of the Printer.
• The Media Sensor may be out of adjustment.
• The Media Sensor or Media Sensor Circuitry may be
defective, call for service.
Erratic printing
• The Printer is in the test mode. Reset the Printer via
software, or simultaneously press the cancel and pause
buttons, or turn the Printer 'off' and then 'on' again.
• The Printer is set for 8-data bits but the transmitting device
is set for 7- data bits (or vice versa). Check the current data
bits setting, (switch 4 on the back of the Printer).
The ribbon does not advance
• The ribbon is installed incorrectly. Make sure that the dull
side (side with ink) is facing the paper.
• A bad ribbon/paper combination is resulting in an
insufficient amount of friction between paper and ribbon.
Ensure that the correct type of ribbon is being used.
Skips every other label
• The label is formatted too close to the top edge of the form.
Leave white space equal to 8-dot rows at the top of the
label, approximately .02" (.5 mm).
• Check operation of the Top-of-Form Sensor.
Prodigy Plus
Troubleshooting
33