Inspur NF5280M5 Operation And Maintenance Manual
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Inspur NF5280M5 Operation And Maintenance Manual

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Inspur Server NF5280M5
Operation and Maintenance Guide
Document Version 1.2
Released date 2020-01

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Summary of Contents for Inspur NF5280M5

  • Page 1 Inspur Server NF5280M5 Operation and Maintenance Guide Document Version 1.2 Released date 2020-01...
  • Page 2 Note: The products, services or features you purchase shall be subject to the business contracts and terms of Inspur group. All or part of the products, services or features described in this document may not be within the scope of your purchase or use. Unless otherwise agreed in the contract, Inspur group does not make any express or implied representations or warranties regarding the content of this document.

  • Page 3: Preface

    Failure Maintenance Manual Preface Summary This manual introduces the fault symptom of Inspur server and the corresponding diagnosis, treatment methods, updating firmware and inspection guidance. With the guidance of to this manual, you can carry out routine maintenance, take corresponding measures to deal with alarms and faults, understand matters related to patrol inspection, and update corresponding software.
  • Page 4 The text marked with this symbol indicates important/critical information, best practices, tips, etc. The "instructions" are not safety warning information and are not relevant to physical, equipment and environmental injury information. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 5: Table Of Contents

    According to the alarm processing fault ..............11 Locate the fault according to the indicators ..............12 5.3.1 Front panel indicators ..................12 5.3.2 Hard drive status indicator ................13 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 6 Introduction to BMC management interface ............... 29 Component maintenance ......................30 Upper panel ......................... 30 Cable maintenance ...................... 30 Board maintenance ...................... 31 9.3.1 Bracket and baffle ................... 31 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 7 10.1 NVME Hot plug exception on NF5280M5 with 24-NVME backplane ...... 47 10.2 Setting BMC IP in batch through scripts for NF5280M5, resulting BMC disconnection. 10.3 On NF5280M5 new BMC version no longer supports accessing BMC using AD account under SSH ........................48 Appendix: Environmental Protection Statement .............

  • Page 8: Safety

    Before touching the equipment, please wear anti-static overalls and anti-static gloves to prevent damage to the equipment caused by static electricity.  When relocating the equipment, please hold the handles of the equipment or hold the Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 9: Matters Needing Attention In Equipment Relocation

    It is strictly prohibited to move the equipment with power on, and it is strictly prohibited to wear personal items that may lead to danger during relocation process. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 10: Maximum Weight Allowed To Be Carried By A Single Person

    NIOSH（National Institute for Occupational Safety and Health） 25/55.13 HSE（Health and Safety Executive） General Administration of Quality Supervision, Inspection Male: 15/33.01 and Quarantine of the People's Republic of China Female: 10/22.05 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 11: Processing Flow

    If problems that are difficult to determine and solve are encountered support from in the process of equipment maintenance or trouble shooting, and Inspur cannot be solved through the guidance of documents, please contact Inspur. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 12: Processing Preparation

    Table 3.1 materials required to read for Daily Operation and Maintenance Document type Explains How to obtain Visit Inspur official website: Basic product information of the server, Product information http://en.inspur.com/ including detailed configuration, product characteristics, etc. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 13: Tool Preparation

    Electrostatic bracelet, as shown in figure 3.1. Figure 3.1 3.4.1 Hardware tools CD, U disk, keyboard, monitor, network cable, screwdriver, etc 3.4.2 Software tool FW refresh files, etc. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 14: Collect Information

    The network card is not working and the network card LED is abnormal.  Network anomaly, packet loss  Abnormal self-checking equipment, etc. Essential items According to different operating systems, prepare different log collecting tools. Please contact Inspur for details. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 15: Bmc And Black Box Log Information

    Under the BMC Web interface, the BMC and black box logs of the machine can be directly exported. Figure 4.8 Select Logs to export BMC and black box logs, as shown in Figures 4.9 and 4.10. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 16: Hardware Log Information

    RAID card log, power log, etc. RAID card log collection scenario:  Hard drive is disconnected and unrecognized.  Hard drive indicator flashing or solid red Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 17 Irregular shutdown, restart, etc. Essential items Taking RAID card logs as an example, RAID card logs can be collected through the collection of system logs. Please contact Inspur Engineer for details. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 18: Fault Diagnosis And Treatment

    According to the management system of the server (BMC), check the alarm information, and carry out diagnosis and fault location The BMC event log can be viewed in the BMC interface, with three levels: information, Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 19: Locate The Fault According To The Indicators

    Locate the fault according to the indicators 5.3.1 Front panel indicators According to all kinds of indicator LEDs on the server panel, the following figure 5.4 shows the indicator on the front panel of NF5280M5, and the specific meanings are shown in table 5.1. Figure 5.4 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 20: Hard Drive Status Indicator

    NF5280M5 Failure Maintenance Manual Table 5.1 NF5280M5 front panel indicator functions ITEM Module name Description of Functions Solid Green: Power is on Solid Orange: Standy mode Power switch key Press it down and hold it for 4 seconds to force the system off.

  • Page 21: Power Status Indicator

    5.3.4 Network port indicator See Table 5.3 for network port status indicators, where GE port represents Gigabit Ethernet port. Table 5.3 Network Port Indicators Module indicator Indicator LED status Meaning Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 22: Dealing With Faults According To Symptom

    Power connected status: Power cord is connected; power indicator is on.  Standby status: Server is powered on; power indicator is solid yellow.  Power on status: Server is powered on; power indicator is solid green. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 23: Memory Error Problem

     Yes, move to step 3. that of the memories actually installed.  No, replace with a memory which belongs to the server compatibility list. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 24: Hard Disk Problem

    Verify that the power supply cable and hard drive are properly recognized in the RAID installed card. Otherwise, replace RAID card, SAS cable and hard drive backplane in turn. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 25: Updating Firmware

    BIOS, BMC, CMC firmware, user manual, etc. At the same time, users can also view the machine configuration information according to the machine serial number. Figure 6.1 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 26 BIOS and BMC are provided with refresh methods, which can be refreshed under the system and under the Web interface. Please refer to the firmware upgrade manual for details. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 27 NF5280M5 Failure Maintenance Manual Figure 6.4 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 28: Inspection Guide

    Warning: Please pay attention to prevent the danger of electric shock and do not open this device! Indicating high temperature surface. Warning: Be careful of scalding. Please wait for the device to cool before contacting it! Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 29: Environmental Inspection Of Computer Room

    4. Plug and unplug cables through the connection ports as much as possible. 5. Under no circumstances should cables be twisted or pulled. 6. Proper wiring ensures that the parts to be removed or replaced will not touch the Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 30: Server Patrol

    7.2.2 Indicator LED patrol inspection The front and rear panels of Inspur Server provide UID button/indicator LED, system fault indicator LED, network port indicator LED, power status indicator LED, fan indicator LED, etc. The status of the current server is preliminarily diagnosed by observing the status of the indicator LED.

  • Page 31: Check Health Status Through Bmc

    The status of other sensors such as hard disk, network, CPU and power supply can also be viewed in this interface. Figure 7.1 Figure 7.2 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 32: Inspection Report

    Software log collection (operating system, etc.);  The software and hardware maintenance after the equipment fault is found (if the fault cannot be solved, call the Inspur service hotline for repair); Firmware  Check the firmware version of the device. If it is found that the firmware...

  • Page 33: Routine Operations

    Routine operations Simple configuration query For example, as shown in Figure 8.1. Click Configuration Query and input the serial number to view the machine configuration. Figure 8.1 Figure 8.2 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 34: Management Port/Multiplexing Port Ip

    You can check the current IP of the management port during POST by restarting it or entering BIOS. Check BMC's IP address interface as shown in Figure 8.3 IN BIOS interface. If the server cannot be restarted, you can contact Inspur for support. Figure 8.3 2.

  • Page 35: Login To Bmc Interface

    In BMC interface, click the console redirection button, use JAVA to open the corresponding program and enter the server system, which can act as a display screen for monitoring and operation. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 36: Introduction To Bmc Management Interface

    Introduction to BMC management interface For the introduction of BMC, please refer to the user manual, which can be downloaded in official website. Address of official website: http://en.inspur.com/ Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 37: Component Maintenance

    Figure 9.1 shows the schematic diagram of the upper panel disassembly. Figure 9.1 Cable maintenance During cable maintenance, pay attention to fixing the cables according to the original routing method after replacement. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 38: Board Maintenance

    The board has PCIE interface and non-PCIE interface. For example, fig. 9.4 is a adapter card that is not a PCIE interface, while both card interfaces shown in fig. 9.1 are PCIE interfaces Figure 9.4 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 39: Installation Rules

    3 (middle-> top-> bottom). Figure 9.6 PCIE1_CPU0/1 Position Single Adapter Installation Order: Install in the order of add-in card 1. > add-in card 2. > add-in card 3 (bottom-> middle-> top). Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 40: Cpu Correlation

    2) The overall sequence is as follows, but at this time, up to 0-3 four external card positions are supported. The order is as follows. 3) When there is only one PCIE0_CPU0 adapter card, install the add-in cards in the order of middle-up-down. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 41 4) Install 10 gigabit network cards in turn (from small to large: 10G-25G-40G, single port first, then double port) 5) Install PCIE SSD card in turn (PCIE SSD is preferentially installed in PCIE1_CPU0/1: Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 42: Cpu Maintenance

    1 on the label of the heat dissipation module corresponds to the triangular mark on the CPU base of the motherboard; then lock the screws in the order of 1, 2, 3 and 4 listed on the label. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 43: Memory Maintenance

    CPU0_C0D0, CPU0_C1D0, CPU 0 _ C2D0 ...; The CPU1 location memory installation should be symmetrical with the CPU0 memory installation: CPU1_ C0D0, CPU1_C1D0, CPU 1 _ C2D0... Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 44: Hard Disk Maintenance

    C. priority order of hard disk installation with the same model and capacity: the low rotating speed comes first and the high rotating speed comes second. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 45: Hard Disk Bit Order

    3) Front panel view of 3.5× 8 hard disk. From left to right, from top to bottom, it is 0- 7(3.5 3GPU/4GPU chassis). Figure 9.15 4)2.5× 25 hard disk front panel view. From left to right; the order from top to bottom is 0- Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 46: Nvme Hard Drive Installation

    16 hard disks are equipped with 2 backboards and installed at the positions of "backboard 1" and "backboard 2"; 24 hard disks are equipped with 3 backboards, which can be installed in sequence. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 47 The NVME hard disk of the first backplane is installed in OCU_NVME_1 (last position) to connect the NVME0 interface on the Retimer card. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 48 Retimer card from front to back in sequence. At this time, the upper backplane needs VPP_I2C line to connect to CPU1_NVME_HP of the motherboard (default retimer card is inserted in PCIE1 _ Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 49 The rear backplane can be equipped with up to 4 NVME hard disks. The installation position is above the power supply, as shown in Figure 9.22. Figure 9.22 The interface corresponding to the backplane is shown in Figure 9.23. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 50: Hard Disk Backplane

    The rear hard disk backplane can only be installed above the rear hard disk box, with priority of upper backplane > lower backplane. As shown in fig. 9.24 Figure 9.24 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 51: Power Supply Maintenance

    Failure Maintenance Manual Power supply maintenance NF5280M5 can be equipped with two power supplies, and the power supply sequence is shown in the following figure. Installing priority: PUS0>PUS1. Pay attention to the buckle during operation. Careful operation is required during disassembly or installation, and the plug should be pulled and inserted at a constant speed.
  • Page 52 A. a cable at the rear end of the GPU adapter goes inside the small support of the GPU, and the rear end of the adapter is inserted along the opening from the outside Figure 9.28 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 53 3) Connect the extended GPU cable of NVME to the main board NVME0, 1, 2 and 3, connect the I2C line interface to GPU_I2C, and connect the power line to PWR4_GPU. Figure 9.29 Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 54: Failure Case

    10.1 NVME Hot plug exception on NF5280M5 with 24-NVME backplane Problem description: NF5280M5 is configured with a 24-NVME backplane. The firmware is a general BIOS version. Under OS, the front 12 NVME hard disks can be plugged normally, while the rear 12 NVME disks can not.

  • Page 55: On Nf5280M5 New Bmc Version No Longer Supports Accessing Bmc Using Ad

    10.3 On NF5280M5 new BMC version no longer supports accessing BMC using AD account under SSH Problem description: On NF5280M5 when we use AD account to login to BMC, access is normal under web interface, but failed under SSH. Related products: On NF5280M5 BMC versions earlier than 4.25.2 support accessing BMC under SSH, but later...

  • Page 56: Appendix: Environmental Protection Statement

    ○ ○ ○ memory card Connecting ○ ○ ○ ○ ○ × board ○ ○ ○ ○ ○ Data cable × ○ ○ ○ ○ ○ Keyboard × Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.
  • Page 57 GB/T 26572. 4. The above components are possible configuration components in the product. Please refer to the configuration label for actual product configuration. Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

  • Page 58: Supporting Documents

    NF5280M5 Failure Maintenance Manual Supporting documents Serial number file name Tide Information Overseas official website Inspur proprietary and confidential information Copyright Inspur Electronic Information Industry Co., Ltd.

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