HID FARGO HDP 6600 User Manual page 110

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6.2.2 Troubleshooting with the printer display error message table
The printer display shows the current status of the printer.
Printer Display Error Message
Calibrate Failed
Error Message No. 508, 535
Calibrate Film
Error Message No. 504
Calibrate Ribbon
Error Message No. 527
Card Calibration Failed
Error Message No. 546
Card Jam
Error Message No. 467, 476, 484
Card Jam: Smart Card
Error Message No. 469
Card Jam
Error Message No. 466
Card Jam
Error Message No. 471
Card Not Found
Error Message No. 465
Check Film
Error Message No. 501
Film Sensor Calibration Failure
Error Message No. 508
Please Open Film Drawer
Error Message No. 605
Ribbon Sensor Calibration Failure
Error Message No. 535
Empty Reject Bin
Error Message No. 490
Check Film
Error Message No. 500, 501, 506
PLT-02931, A.4
Cause
Film or ribbon calibration has failed.
Film sensors need to be calibrated.
The print ribbon sensor is out of calibration. Press Cancel and then perform the ribbon
A card is jammed in the print station or card
flipping area of the printer.
A card is jammed in the smart card
encoding area of the printer.
Card became jammed in the printer during
transfer.
A card is jammed in the print station or card
flipping area of the printer.
Card cannot be found in the printer.
The film is not able to move correctly.
Check for jams / breaks.
Film sensor failure.
Request the user to open the film drawer to
perform a film roller cleaning procedure.
Ribbon sensor failure.
The reject bin is full.
The film is not able to move correctly.
Check for jams / breaks.
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FARGO® HDP®6600 High Definition Card Printer/Encoder
Solution
Verify the film is installed correctly and there
is not a ribbon installed. If this problem
persists, call for technical assistance.
Press Cancel and then perform the film
calibration procedure.
calibration procedure.
Reset the printer and try again. If this
problem persists, call for technical
assistance.
Clear the jam.
Clear the jam.
Clear the jam.
Remove the card and clear the jam.
Verify that the card is not jammed in the
printer and press Cancel.
Check for obstruction. If the problem
persists, call for technical assistance.
Reset the printer. Make sure film is installed
correctly. Try again.
Open the front door and slide the film drawer
out.
Reset the printer and try again. If failure
persists, call for technical assistance.
Remove the large number of rejected cards
from the reject bin.
Press OK to clear the notification message.
In some cases, rejected cards are incomplete
or pose a security risk, and should be
disposed of properly.
Check for obstruction. If the problem
persists, call for technical assistance.
User Guide
November 2021