HID FARGO HDP 6600 User Manual page 109

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6.1 Introduction
This section provides specific procedures relating to diagnosing error messages shown on the printer display and the
HID Printer Status monitor.
6.2 Error message tables
This section provides two troubleshooting tables: the printer display error messages and the messages shown in the
status monitor. Each table uses a 3-column presentation to present a specific error shown in the printer display or the
printer error message shown on your PC, its cause and solution.
If you encounter problems beyond the capabilities of these two error message tables, visit:
www.hidglobal.com/support.
6.2.1 How to use the error message tables
The Printer Display Error Message column contains the error message and number that is displayed on the printer
display. In the following table and screen capture examples, you can find the printer display error message or the Error
Message number and then troubleshoot your printer as needed.
Printer Display Error Message
Ribbon Break/Jam
Error Message No. 523, 537
Matches the following screen shots.
You can also view the error information in the HID Status Monitor by clicking the icons on the error messages when they
are displayed on your PC. These icons open the Configuration tab or the system Event Log tab of the status monitor,
where you can view additional information.
Opens the Configuration tab of the HID printer status monitor. See
instance.
Opens the System Event Log tab of the HID printer status monitor to view the latest print job statuses. See
log tab to view current print jobs.
PLT-02931, A.4
Cause
The ribbon is not able to find the next panel
correctly. Check for jams/breaks.
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FARGO® HDP®6600 High Definition Card Printer/Encoder
Solution
If jammed, clear the jam. If the ribbon is
broken, repair it by taping the ribbon back on
to the take-up core.
Press Resume to continue or Cancel to abort.
4.2 Configuration tab to view current status of the selected
User Guide
4.3 System event
November 2021