Hologic ThinPrep Imager Duo Operator's Manual page 197

6
T
ROUBLESHOOTING
SECTION
During data export, import or backup procedures, text messages appear if an
error condition has occurred. Many conditions can be corrected by the operator,
for example, by checking for a blank CD in the CD drive. Some errors may not
be corrected by the operator, for example, if a database error caused a backup to
fail.
Table 6.3: Data Export, Import and Backup Errors
Error Text
A slide ID filter must be specified when
using an accession number range.
Aborting previously cancelled task. Try
again.
An error occurred. The task may not be
complete.
An unexpected error occurred.
Backup failed due to database error.
Be sure there is writable media in the
drive on the server.
Cannot access export directory.
Cannot access import directory.
Cannot find source directory.
6.16 Imager Duo Operator's Manual
DATA EXPORT, IMPORT AND BACKUP ERRORS
E
Possible Cause
When exporting a range of num-
bers, a slide ID filter is required.
The previous import/export/
backup is still in progress.
An error occurred during the
import, export or backup.
An error occurred during import,
export or backup.
There was a database related
error during the backup.
There is no media in drive on the
server.
Unable to access the directory
containing export data.
Unable to access the directory
containing import data.
The backup data couldn't be
found to write onto the storage
media.
Corrective Action
Enter a slide ID filter. See "Slide ID Filter Fields"
on page 4.21.
Wait a few minutes before attempting an import/
export/backup.
Try the function again.
Try the function again.
Try the function again.
Check that writable media is in a drive of the
Server. (Check that the intended type of media
was selected in the Data Management/Backup/
Import/Export window)
Make sure writable export media is in the
Server.
Make sure readable import media is in the
Server.
Try the function again. If the error persists, con-
tact Technical Support.