Product Updates; Return Merchandise Authorization (Rma) - ClearCube A1010 User Manual

Product Updates

To receive regular product update notifications from ClearCube, please visit
http://www.clearcube.com/support/controller/product_updates_reg.php
register and you can receive notifications on all product updates, or on updates to specific
product lines that you select. When ClearCube releases new hardware or software, you will be
among the first to know. All ClearCube software comes with one year of maintenance
included, entitling you to free software upgrades, and registering for notifications is the best
way to stay current. Automatic notifications will allow you to keep your environment up to
date with the latest ClearCube offerings.

Return Merchandise Authorization (RMA)

ClearCube's policy for products under warranty is to ship replacement parts to the customer
within 24-48 hours after the replacement has been approved by the ClearCube Tech Support
department.
If an issue arises that may require a warranty replacement part, the customer should places a
telephone call to Tech Support (+1-512-652-3400 or +1-866-652-3400), use the RMA form on
the CCT Support Web site (support.clearcube.com), or send an e-mail to ClearCube Tech
Support (support@clearcube.com) with the product issue.
For product RMAs, customers need to provide the following information:
• Name and address information
• Product serial number(s)
• Product configuration information
• A brief description of the product.
Tech Support opens a call ticket and provides a case number to the customer. Tech Support
then gathers required information on issue, and runs its troubleshooting process to determine
whether a replacement part is required.
If the product is covered under warranty, Tech Support makes arrangements to ship a
replacement to the customer.
If the product is not under CCT warranty, Tech Support advises the customer of the cost to
replace the product or gives information on the manufacturer's warranty for non-ClearCube
branded product.
Customers who choose to purchase replacement product should contact their Account
Executive to confirm the replacement purchase, who follows the standard process for a new
purchase.
62 • Technical Support
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