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Maintenance and Troubleshooting Tips
5
Maintenance and Troubleshooting Tips
5.1
Cleaning
Great care should be used with your camera. It is delicate and can be damaged by improper cleaning.
Note
Do not disturb or move camera during cleaning. The face covering detection and other features on the
camera are set and calibrated based on the exact position and camera angle. Inadvertent realignment
might require relocation and recalibration.
You can keep the camera clean by using a clean soft cotton cloth lightly dampened with fresh water to
carefully wipe the camera housing and the front of the camera.
Caution
Make sure no liquid, dust, dirt, or other material enters the camera sensor openings. The camera's
optics are delicate and can be damaged by improper cleaning.
Do not use abrasive materials, such as paper or scrub brushes, as this can damage the camera housing
by scratching it.
5.2
Troubleshooting
No Video
If the camera will not produce an image, check the connections at the camera and at the display. If the
connectors appear to be properly connected but the camera still does not produce an image, ensure that
power has been properly applied to the camera and the circuit breaker is set properly. If a fuse was used,
be sure the fuse is not blown.
If the camera still does not produce an image, contact the FLIR dealer or reseller who provided the
camera, or contact FLIR directly.
Thermal Image Freezes Momentarily
By design, the camera image momentarily freezes during Flat-Field Correction (FFC, and also known as
Non-Uniformity Correction or NUC). At regular intervals or when the ambient temperature changes, the
camera automatically performs FFC. You can also manually trigger FFC on the
shutter for the thermal sensor closes and provides a target of uniform temperature, allowing the thermal
sensor to correct for ambient temperature changes and provide the best possible image.
Unable to Communicate over Ethernet
First check to ensure the physical connections are intact and that the camera is powered on.
By default, the camera broadcasts a discovery packet twice per second. Use version 2.3.0.19 or higher of
the FLIR Discovery Network Assistant (DNA) tool or a packet sniffer utility such as Wireshark and confirm
the packets are being received by the PC from the camera.
1.800.561.8187
427-0108-00-10 - Revision 100 - December 2020
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