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About: The GUI Framework is the version of the GUI. The
Main App is the software version of the camera. The version
in the example is v15.1.2.104. The firmware is v13.1.0.103.
Click Details to view versions for each individual dll in the
GUI.
4.4 Troubleshooting the FLIR Camera Controller GUI
If the FLIR Camera Controller GUI does not link with the camera, you may see the popup shown below
which indicates that the GUI has not been able to communicate with the camera.
If this is the case, verify the following:
The USB Cable is properly connected to both the computer and the Accessory Module so that
there is a green LED illuminated on the accessory.
Verify that you selected the proper port if it was not detected automatically. Select Advanced,
then Next in the Tools→Connection dialog box. Also, try disconnecting and then re-connecting
the cable to the PC. If the GUI was launched before the cable was connected, close the GUI,
connect the cable, and then re-launch the GUI.
The Baud rate must be set in the Tools→Connection dialog box. The Tau camera supports Baud
rates of 57600 and 921600. In the factory default configuration, the Tau camera automatically
detects if the Baud Rate of the first incoming message to determine whether it is either 57600 or
921600 and will communicate at that Baud Rate until reset.
The Port may be occupied by another application. Shut down any other applications that may be
using the port. Also, multiple instances of the FLIR Camera Controller GUI Program can be
initiated using different ports, so be sure the camera you are interested in controlling is actually
connected to the physical port that was verified in the Device Manager in Section 3.2, step 5.
Verify that the camera is powered by checking that the camera is producing an image on an
analog monitor. On cameras with a shutter installed, listen for the sound of the FFC at startup.
There will be a clicking sound as the shutter is moved in and out of the field of view in the first 5
seconds after power is applied.
If you cannot initiate serial communication with the camera after verifying these items, refer to the
frequently asked questions (FAQ) at http://www.flir.com/cvs/cores/knowledgebase/. Additionally, a FLIR
Applications Engineer can be contacted at
102_PS242-01 Rev100
Figure 9: FLIR Camera Controller Error Message
888.747.FLIR (888.747.3547).
October 2011
Tau Quick Start Guide
Page 9 of 10
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