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Maintenance and Troubleshooting Tips
Unable to View Video Stream
If the video stream from the camera is not displayed, it could be that the packets are blocked by the
firewall, or there could be a conflict with video codecs that are installed for other video programs.
When displaying video with a VMS for the first time, the Windows Personal Firewall may ask for
permission to allow the video player to communicate on the network. Select the check boxes
(domain/private/public) that are appropriate for the network.
If necessary, test to make sure the video from the camera can be viewed by a generic video player such
as VLC media player (http://www.videolan.org/vlc/). To view the video stream, specify RTSP port 554 and
the appropriate stream name. For example, using the camera's default IP address when there is no
DHCP server on the network (192.168.0.250):
rtsp://192.168.0.250:554/stream1 for Visible 1
rtsp://192.168.0.250:554/stream2 for Visible 2
rtsp://192.168.0.250:554/stream3 for Thermal 1
Accessing any of the camera's video streams requires authentication. You can use the name and
password for any of the camera's users. See
Users
Page.
427-0108-00-10 - Revision 100 - December 2020
44
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