Troubleshooting; Support - FLIR BLACKFLY S USB Vision Installation Manual

8

Troubleshooting

8.1

Support

FLIR endeavors to provide the highest level of technical support possible to you. Most support resources can be
accessed through our
Creating a Customer Login Account
The first step in accessing our technical support resources is to obtain a Customer Login Account. This requires a
valid name and e-mail address. To apply for a Customer Login Account go to our website, and from the upper right
corner, click Register. Complete the form and then click Register. After you submit your registration, you will
receive an email with instructions on how to activate your account.
Knowledge Base
Our Knowledge Base
expanded, and refined to ensure that our customers have access to the latest information.
Learning Center
Our Learning Center
notes, and information on sensor technology.
Product Downloads
With a Customer Login Account you can access the latest software and firmware for their cameras from our
Product Downloads
installing the latest versions.
Contacting Technical Support
Before contacting Technical Support, have you:
1. Read the product documentation?
2. Searched the Knowledge Base?
3. Downloaded and installed the latest version of software and/or firmware?
If you have done all the above and still can't find an answer to your question,
5/4/2017
©2015-2017 FLIR
Integrated Imaging
Solutions Inc.
All rights reserved.
Product Support page.
contains answers to some of the most common support questions. It is constantly updated,
contains links to many resources including videos, case studies, popular topics, application
page. We encourage you to keep your software and firmware up-to-date by downloading and
FLIR Blackfly
contact our Technical Support
®
S Installation Guide
8 Troubleshooting
team.
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