Troubleshooting; Downloads And Support; Finding Information; Contacting Technical Support - FLIR GRASSHOPPER 3 Series Technical Reference

9

Troubleshooting

9.1

Downloads and Support

[[[Undefined variable Variables.Company]]] endeavors to provide the highest level of technical support possible to
our customers. Most support resources can be accessed through the
The first step in accessing our technical support resources is to obtain a Customer Login Account. This requires a
valid name and email address. To apply for a Customer Login Account go to our
Customers with a Customer Login Account can access the latest software and firmware for their cameras from
our website. We encourage our customers to keep their software and firmware up-to-date by downloading and
installing the latest versions.
9.1.1

Finding Information

FlyCapture SDK—The FlyCapture SDK provides API examples and the FlyCap camera evaluation application.
Available from our
API Documentation—The installation of the FlyCapture SDK comes with API references for C++, C#, and C
code. Available from Start Menu→All Programs→Point Grey FlyCapture2 SDK→Documentation
Product Documentation—The camera's Getting Started Manual provides information on installing components
and software needed to run the camera. The Technical Reference provides information on the camera's
specifications, features and operations, as well as imaging and acquisition controls. They are available from the
Downloads page.
Knowledge Base—A database of articles and application notes with answers to common questions as well as
articles and tutorials about hardware and software systems. Available from our
Learning Center—Our
topics, other application notes, and information on sensor technology.
9.1.2

Contacting Technical Support

Before contacting Technical Support, have you:
1. Read the product documentation?
2. Searched the Knowledge Base?
3. Downloaded and installed the latest version of software and/or firmware?
If you have done all the above and still can't find an answer to your question, contact our
2/10/2017
©2013-2017
FLIR Integrated Imaging
Solutions Inc. All rights reserved.
Downloads page.
Learning Center contains links to many resources including videos, case studies, popular
Grasshopper
Support
®
3 PGE Technical Reference
9 Troubleshooting
section of our website.
Downloads page.
Knowledge Base.
Technical Support team.
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