Nortel Communication Server 1000E Maintenance Manual page 86

86 Clearing faults
Table 27
MG 1000E fault causes and actions (cont'd.)
Condition
Red LED on SSC card and
system messages
Media quality has
deteriorated
Intermittent trunk or line
problems
Multiple system messages
about this MG 1000E
MG 1000E Problems with transferring, placing conference calls,
or Music-on-Hold
If several users cannot transfer or place conference calls, or calls do not
receive Music-on-Hold (MOH), a circuit card that provides conference
capability may be disabled. Look up all system messages in the Software
Input/Output Reference – System Messages NN43001-712 and follow the
instructions.
Also, ensure that sufficient DSP resources are provisioned for Music,
conference, and RAN (see Communication Server 1000E Planning and
Engineering for details) NN43041-220.
ATTENTION
Currently, the CS 1000E supports only Recorded Announcement Broadcast and
Music Broadcast.
If the fault does not clear, you may need to replace some of the following
equipment:
Possible cause
Defective IP Links
Defective NTDK83 IP
daughterboard in MG
1000E
Nortel Communication Server 1000
Communication Server 1000E Maintenance
NN43041-700 04.01 4 June 2010
Copyright © 2004-2010 Nortel Networks. All Rights Reserved.
Action
View the status of the IP links by
entering:
LD 135
STAT IPL x (x is the number for the
MG 1000E, 1 through 128)
Enable the MG 1000E by entering:
LD 32
ENLS l s (where l s are the MG
1000E loop and shelf numbers)
If the fault remains, go to the next
possible cause.
Disable the MG 1000E by entering:
LD 32
DISS l s (where l s are the MG
1000E loop and shelf number)
Replace the IP daughterboard on the
NTDK20 SSC circuit card.
If the fault remains, replace the SSC
card.