NEC SL1000 Features And Specifications Manual

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Features and Specifications Manual
A50-031169-002 EU
ISSUE 2.0
May 2012

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  • Page 1 Features and Specifications Manual A50-031169-002 EU ISSUE 2.0 May 2012...
  • Page 2 Copyright NEC Corporation reserves the right to change the specifications, functions, or features at any time without notice. NEC Corporation has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation and shall not be reproduced without prior written approval of NEC Corporation.
  • Page 3: Table Of Contents

    ISSUE 2.0 SL1000/SL1100 TABLE OF CONTENTS Chapter 1 Features Section 1 ABOUT THIS CHAPTER................... 1-1 Section 2 IMPORTANT NOTES..................1-1 Abbreviated Dialing/Speed Dial................... 1-3 Account Code Forced/Verified/Unverified..............1-13 Account Code Entry....................1-18 Alarm......................... 1-22 Alarm Reports......................1-24 Alphanumeric Display....................1-32 Analog Communications Interface (ACI)..............
  • Page 4 SL1000/SL1100 ISSUE 2.0 Dial Pad Confirmation Tone..................1-187 Dial Tone Detection....................1-189 Dialing Number Preview..................1-191 Digital Trunk Clocking..................... 1-193 Direct Inward Dialing (DID)..................1-197 Direct Inward Line (DIL)..................1-207 Direct Inward System Access (DISA)..............1-210 Direct Station Selection (DSS) Console..............1-217 Directed Call Pickup....................
  • Page 5 ISSUE 2.0 SL1000/SL1100 ISDN Compatibility....................1-431 Last Number Redial....................1-445 LCR-Least Cost Routing..................1-449 Licensing......................... 1-454 Line Preference....................... 1-458 Long Conversation Cutoff..................1-461 Loop Keys....................... 1-463 Maintenance......................1-466 Meet Me Conference....................1-468 Meet Me Paging...................... 1-471 Meet Me Paging Transfer..................1-474 Memo Dial.......................
  • Page 6 SL1000/SL1100 ISSUE 2.0 SIP Trunk E.164 Support..................1-638 SL Desktop Suite..................... 1-641 SL1100 MyCalls (SL1100)..................1-646 Softkeys ........................1-651 Station Hunt......................1-653 Station Message Detail Recording................1-655 Station Name Assignment - User Programmable........... 1-669 Station Relocation....................1-672 Tandem Ringing...................... 1-675 Tandem Trunking (Unsupervised Conference)............
  • Page 7 Table 1-47 Keys for Entering Names................1-504 Table 1-48 Movement on screen from Menu..............1-509 Table 1-49 Selectable Display Messaging Defaults (Except IP Terminal) (SL1000)..1-622 Table 1-50 Selectable Display Messaging Defaults............1-622 Table 1-51 Selectable Display Message - Character Entry Chart......... 1-624...
  • Page 8 Table 2-3 Service Codes by Feature................. 2-8 Table 2-4 Function Key Codes by Feature..............2-14 Table 2-5 Function Key Codes by Number..............2-18 Table 3-1 Feature Availability by Software Revision (SL1000).......... 3-1 Table 3-2 Feature Availability by Software Revision (SL1100).......... 3-5 Features and Specifications Manual...
  • Page 9 ISSUE 2.0 SL1000/SL1100 LIST OF FIGURES Figure 1-1 Right Cursor Key Operation Flow Chart............1-4 Figure 1-2 Left Cursor Key Operation Flow Chart............1-101 Figure 1-3 Walking Code Restriction................1-150 Figure 1-4 Temporary Code Restriction Override............1-151 Figure 1-5 Department Calling Priority Call Routing............1-178 Figure 1-6 Department Calling Circular Routing............
  • Page 10 SL1000/SL1100 ISSUE 2.0 MEMO viii Features and Specifications Manual...
  • Page 11: Chapter 1 Features

    Features 1 ABOUT THIS CHAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the SL1000/SL1100 system. Each feature provides the following information: Description - briefly describes the feature and how it is used. Conditions - provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 12 SL1000/SL1100 ISSUE 2.0 Port Assignments Port Calculation for Trunks: The system detects the type of unit (trunk or extension) and assigns the required extension or trunk ports to the slot. The system will use the next available port numbers - it will not reserve any.
  • Page 13: Abbreviated Dialing/Speed Dial

    ISSUE 2.0 SL1000/SL1100 Abbreviated Dialing/Speed Dial Description Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
  • Page 14: Figure 1-1 Right Cursor Key Operation Flow Chart

    SL1000/SL1100 ISSUE 2.0 Cursor Key Operation (When set PRG 15-02-60:0) By pressing the Right Cursor key, the user can access all directory menus. The flow chart below shows the menu access sequence (refer to Figure 1-1 Right Cursor Key Operation Flow Chart on page 1-4).
  • Page 15 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Account Code Entry Automatic Route Selection (ARS/F-Route) Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection One-Touch Calling PBX Compatibility/Behind PBX Programmable Function Keys Single Line Terminals...
  • Page 16 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 13-01-03 Speed Dialing Option Setup - Number of Common Speed Dialing Bins 13-02-01 Group Speed Dialing Bins not assigned 13-03-01 Speed Dialing Group Assignment for Extensions 13-04-01 Speed Dialing Number and Name - Speed Dialing...
  • Page 17 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 80-04-01 Call Progress Tone Detector Setup - Detection Type 1 (DT) = 0 (-25dBm) Level Type 2 (BT) = 0 (-25dBm) Type 3 (RBT) = 0 (-25dBm) Type 4 = 0...
  • Page 18: Table 1-1 Keys For Entering Names

    # = Accepts an entry (only required if two letters on the same key are needed - ex: TOM). Pressing # again = Space. (In system programming mode, use the right arrow Softkey instead to accept and/or add a space.) Clear/Back or DND/CONF (SL1000) Clear the character entry one character at a time. DND (SL1100) Flash Clear all the entries from the point of the flashing cursor and to the right.
  • Page 19 ISSUE 2.0 SL1000/SL1100 Press Center Cursor key to confirm a name and number. Press Speaker key or Lift handset. Unless selected by the user, Trunk Group Routing selects the trunk for the call. The system may optionally select a specific Trunk Group for the call.
  • Page 20 SL1000/SL1100 ISSUE 2.0 To check your stored Speed Dialing number by Directory Dialing (display telephones only) <When PRG 15-02-60: 0> On-Hook condition. For System Speed Dialing, press Right Cursor key. - OR - For Group Speed Dialing, press Right Cursor key twice.
  • Page 21 TOM). Pressing # again = Space. Clear/Back or DND/CONF Clear the character entry one character at a time. (SL1000) DND (SL1100) Flash Clear all the entries from the point of the flashing cursor and to the right. Press Hold key.
  • Page 22 SL1000/SL1100 ISSUE 2.0 Dial #7 (default Service Code). - OR - Press the System Speed Dialing key (Service Code 851: 27). To preselect, press a line key in step 1 (instead of Speaker). Dial the Station Speed Dial buffer number (0~9).
  • Page 23: Account Code Forced/Verified/Unverified

    ISSUE 2.0 SL1000/SL1100 Account Code Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: • Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 24 SL1000/SL1100 ISSUE 2.0 Conditions • If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code Entry. • If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR report as part of the number dialed.
  • Page 25 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 14-01-11 Basic Trunk Data Setup - Account Code Required 15-07-01 Programmable Function Keys Refer to Programming Manual. Account Code Key (code 50) 20-06-01 Class of Service for Extensions...
  • Page 26 SL1000/SL1100 ISSUE 2.0 Access trunk for outside call. You can access a trunk by pressing a line key or dialing a code. Refer to Central Office Calls, Placing on page 1-127 for more information. Dial - OR - Press your Account Code key (PRG 15-07-01 or SC 851: code 50).
  • Page 27 ISSUE 2.0 SL1000/SL1100 Dial Enter Account Code (3~16 digits). Dial Dial number you want to call. Features and Specifications Manual 1-17...
  • Page 28: Account Code Entry

    SL1000/SL1100 ISSUE 2.0 Account Code Entry Description Account Codes are user-dialed codes that help the System Administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call. The system does not require the user to enter the optional account code.
  • Page 29 ISSUE 2.0 SL1000/SL1100 System Availability Terminals All Terminals Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) One-Touch Calling PBX Compatibility/Behind PBX Station Message Detail Recording Guide to Feature Programming Program Num- Program Name Default 14-01-11 Basic Trunk Data Setup - Account Code Required...
  • Page 30 SL1000/SL1100 ISSUE 2.0 Dial your Account Code (1~16 digits, using 0~9 and #). If Account Codes are hidden, each digit you dial shows an on the telephone display. Dial - OR - Press your Account Code key (PRG 15-07 or SC 851: code 50).
  • Page 31 ISSUE 2.0 SL1000/SL1100 Dial number you want to call. Features and Specifications Manual 1-21...
  • Page 32: Alarm

    SL1000/SL1100 ISSUE 2.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: • Alarm 1 (sounds only once at the preset time) •...
  • Page 33 ISSUE 2.0 SL1000/SL1100 Operation To set the alarm: At the Multiline Terminal, press Speaker key. - OR - At the Single Line Terminal, lift the handset. Dial 827. Dial alarm type (1 or 2). Alarm 1 sound only once. Alarm 2 sounds each day at the preset time.
  • Page 34: Alarm Reports

    SL1000/SL1100 ISSUE 2.0 Alarm Reports Version 2.0 or higher software provides; • Enable to send the Alarm Report by E-Mail to SMTP client • Enable to send the DIMLAST data, DIMDUMP data from the system automatically Description The system logs various errors and reports information about the operation that can be used to determine the cause of a problem.
  • Page 35: Table 1-3 Alarm Report Definitions

    ISSUE 2.0 SL1000/SL1100 << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:37 Installation 0002 05/16/06 14:38 Installation 0002 05/16/06 14:40 Installation 0002 05/16/06 14:40 Installation 0006 05/16/06 14:41 Blocking ESIB 0006 05/16/06 15:01...
  • Page 36: Table 1-5 Sample System Information Printout

    SL1000/SL1100 ISSUE 2.0 System Information The system can print a report of the units installed, the port assignments, and the port types. This information is sent to the extension defined in PRG 90-13. The System Information Reports indicate: • Date and Time of the Report •...
  • Page 37 Shows 408M/408E/008E and PRI/BRI as different output. (SL1000) Shows 084M/080E/008E and PRI/BRI as different output. (SL1100) COIU of Expansion3 has a restriction and it will show as “-none-”. (SL1000) Conditions • Alarm Reports and System Information Reports can be output to a CF card on the CPU.
  • Page 38 SL1000/SL1100 ISSUE 2.0 • The does not support printouts of the following Alarms: - Power Failure - RAM Backup Battery Error - Networking Keep Alive Error • Up to 12 System Alarm times can be scheduled to print on a Monthly, Daily, and Hourly time frame.
  • Page 39 ISSUE 2.0 SL1000/SL1100 Default Settings None System Availability Terminals All Multiline Terminals Required Component(s) InMail Compact Flash Card - IP4WW-CFVMS-C1, IP4WW-CFVML-C1 Related Features None Guide to Feature Programming Setting Up Alarms: Program Num- Program Name Default 90-10-01 System Alarm Setup - Alarm Type...
  • Page 40 SL1000/SL1100 ISSUE 2.0 E-mailing Alarm Reports: Program Program Name Default Note Number 10-12-01 CPU Network Setup - IP Address 192.168.0.10 10-12-02 CPU Network Setup - Subnet Mask 255.255.255.0 10-12-03 CPU Network Setup - Default Gateway 0.0.0.0 90-11-02 System Alarm Report - Report Method...
  • Page 41 ISSUE 2.0 SL1000/SL1100 InMail POP3 Setup: (V2.0 Added) Program Program Name Description/Comments Assigned Data Number 47-19-01 InMail POP3 Setup - Server Set the POP3 server name. If the DNS Up to 48 characters Name server setting is not assigned in Program...
  • Page 42: Alphanumeric Display

    ISSUE 2.0 Alphanumeric Display Description Display Multiline Terminals have a 2-line (IP Terminal is 3-line) (SL1000) 3-line (SL1100), 16 character-per-line (IP Terminal is 24 character-per-line) (SL1000) 24 character-per-line (SL1100) Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features.
  • Page 43 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-11-08 Class of Service Options (Hold/Transfer Service) - Transfer COS 01~15 = 1 Information Display Operation Operation is automatic if enabled in programming. Features and Specifications Manual 1-33...
  • Page 44: Analog Communications Interface (Aci)

    1 KSU has 2 relay ports (J7: RY1/2) on 408M-A1 unit. The System can have a maximum of 8 relay ports. (SL1000) 1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports. (SL1100) These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone control in accordance with PRG 10-61-01 and PRG 10-61-02 setting.
  • Page 45 [In case 10-61-01 is 1 or 2] = Not Use (SL1000) [In case 10-61-01 is 3] = 1-3 External Speaker message No (SL1000) [In case 10-61-01 is 4] = 1-8 Door Phone No (SL1000) [In case 10-61-01 is 1 or 2] = Not Use...
  • Page 46 SL1000/SL1100 ISSUE 2.0 Operation None 1-36 Analog Communications Interface (ACI)
  • Page 47: Answer Hold/Automatic Hold

    ISSUE 2.0 SL1000/SL1100 Answer Hold/Automatic Hold Description Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
  • Page 48 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 15-02-07 Automatic Hold for CO Lines 15-07-01 Programmable Function Keys Refer to Programming Manual. 11-12-32 Service Code Setup (for Service Access) - Answer for Park Hold 20-09-01 Class of Service Options (Incoming Call Service) - Second...
  • Page 49: Attendant Call Queuing

    ISSUE 2.0 SL1000/SL1100 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy.
  • Page 50 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-01-01 System Numbering - Service Code Refer to Programming Manual. 20-01-01 System Options - Operator Access Mode 20-09-07 Class of Service Options (Incoming Call Service) - Call COS 01~15 = 0...
  • Page 51: Automatic Release

    ISSUE 2.0 SL1000/SL1100 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground start trunks are not supported please remove, DID and ISDN trunks.
  • Page 52 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 80-04-01 Call Progress Tone Detector Setup - Detection Level Type 1 (DT) = 0 (-25dBm) Type 2 (BT) = 0 (-25dBm) Type 3 (RBT) = 0 (-25dBm) Type 4 = 0 Type 5 = 0 80-04-02 Call Progress Tone Detector Setup - Min.
  • Page 53: Automatic Route Selection (Ars/F-Route)

    ARS provides: Call Routing ARS can apply up to 36-digit analysis to every number dialed. For programming, ARS provides separate 4-digit (SL1000) 8-digit (SL1100) and 36-digit tables. Each table can have up to 250 numbers. • Dialing Translation (Special Dialing Instructions) ARS can automatically execute stored dialing instructions (called Dial Treatments) when it chooses a route for a call.
  • Page 54 SL1000/SL1100 ISSUE 2.0 Class of Service Option Allows Outgoing Calls to Not Follow Access Map Using this option allows a Class of Service to be set so that ARS does not follow the trunk access map settings (PRG 14-07-01 and PRG 15-06-01). The feature allows an extension user to have CO line keys on their telephone which allow incoming access only.
  • Page 55 ISSUE 2.0 SL1000/SL1100 • If at 6:00 PM, each extension dialed 9+(214)262-2000 Extension 301, 302 and 401 would use Trunk Group 1 Extension 402 would not be able to dial out as the COS is lower With PRG 26-01-06: ARS COS Match Access enabled (set to 1): •...
  • Page 56 SL1000/SL1100 ISSUE 2.0 System Availability Terminals None Required Component(s) None Related Features Abbreviated Dialing/Speed Dial Central Office Calls, Placing Code Restriction/Toll Restriction Dial Tone Detection Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming Program Program Name Default Number...
  • Page 57 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No ac- cess). (SL1000)
  • Page 58 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Number 26-04-01 ARS Class of Service 26-11-01 Transit Network ID Table - Transmit Network ID (Carrier ID) not assigned 44-01-01 System Options for ARS/F-Route - ARS/F-Route Time Sched- 44-02-01 Dial Analysis Table for ARS/F-Route Access - Dial...
  • Page 59 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Number 80-03-03 DTMF Tone Receiver Setup - Min. Detect Level Type 1 = 10 (-20 dBm) Type 2 = 15 (-25 dBm) Type 3 = 10 (-20 dBm) Type 4 = 10 (-20 dBm)
  • Page 60: Background Music

    Then COI port 4 works as BGM in. A system can have only 1 BGM input, youngest KSU's COI 4 port will be effective when multiple KSU's COI4 port are set to Audio. (SL1000) Each 084M-B1 unit has 2 Audio In jacks on board and J431 (BGM) is used for BGM. As system can have 1 BGM input, effective BGM port needs to be determined at PRG 10-60-01.
  • Page 61 [In case PRG 10-61-01 is 1 or 2] = Not Use (SL1000) [In case PRG 10-61-01 is 3] = 1-3 Exter- nal Speaker message No (SL1000) [In case PRG 10-61-01 is 4] = 1-8 Door Phone No (SL1000) [In case PRG 10-61-01 is 1 or 2] = Not...
  • Page 62: Barge-In

    SL1000/SL1100 ISSUE 2.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 63 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In 11-16-02 One-Digit Service Code Setup - Barge-In...
  • Page 64 SL1000/SL1100 ISSUE 2.0 Call a busy extension. Press the Barge-In key (PRG 15-07-01 or SC 851: 34). To Barge-In without first calling the busy extension: Pick up the handset or press Speaker key. Dial 810. - OR - Press the Barge-In key (PRG 15-07-01 or SC 851: 34).
  • Page 65: Battery Backup - System Memory

    ISSUE 2.0 SL1000/SL1100 Battery Backup - System Memory Description The battery on the CPU retains the Clock/Calendar when the CPU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years. The system programmed memory (Customer Database) is stored in Nonvolatile Memory and can be erased only by performing a First Initialization.
  • Page 66 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 90-03-01 Save Data not assigned Operation None 1-56 Battery Backup - System Memory...
  • Page 67: Battery Backup - System Power

    • During normal operation, the batteries are continually recharged by a built-in charging circuit. • External Battery Box can be connected to the system to back up the system in the event of commercial power outage. Refer to the SL1000/SL1100 System Hardware Manual for further details.
  • Page 68: Built-In Auto-Answering

    10 messages are recorded, new message can not be recorded until delete an old message. • 1 language is available in SL1000. Default language will be “UK English”. (SL1000) • When voice message is recorded, the notification will be displayed on the operator terminal LCD set in PRG 20-17-01.
  • Page 69 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Program Name Default Note Number 25-06-01 Next Attendant message number 11-10-20 VRS-Record / Erase message 20-17-01 Operator’s Extension number No setting 22-02-01 Incoming Service Type Setup 25-02-01 DID/DISA VRS Message Operation Set up Built-in Auto-Answering and Simple Voice Mail <...
  • Page 70: Call Arrival (Car) Keys

    SL1000/SL1100 ISSUE 2.0 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 71 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 15-01-01 Basic Extension Data Setup - Extension Name No Setting 15-01-05 Basic Extension Data Setup - Restriction for Outgoing Disable on Incoming Line 15-02-07 Multiline Telephone Basic Data Setup - Automatic Hold...
  • Page 72 SL1000/SL1100 ISSUE 2.0 To program a Call Arrival (CAR) key on a telephone: Press Speaker key. Dial 852. Press the key you want to program. Dial Dial the number of the extension you want to appear on the key. Press Hold key once for Immediate Ring.
  • Page 73: Call Duration Timer

    Class of Service for Extensions All extension port = Class 1 20-09-06 Class of Service Options (Incoming Call Service) - In- COS 01~15 = 1 (SL1000) coming Time Display COS 01~15 = 0 (SL1100) 20-13-36 Class of Service Options (Supplementary Service) -...
  • Page 74 SL1000/SL1100 ISSUE 2.0 Operation To time your trunk calls: Place a trunk call. The timer starts automatically. 1-64 Call Duration Timer...
  • Page 75: Call Forwarding

    Call Forwarding with Follow Me on page 1-75 for more information. • Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Refer to SL1000/SL1100 InMail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension.
  • Page 76 SL1000/SL1100 ISSUE 2.0 • The telephone must be in an idle state to enable call forwarding with a Programmable Function Key, or receiving dial tone to enable call forwarding with a service code. • Call Forward for any Extension to Destination cannot be set or canceled from a Virtual Extension.
  • Page 77 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console Do Not Disturb (DND) Programmable Function Keys Voice Response System (VRS)
  • Page 78 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 11-11-47 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward No Answer (Split) 11-11-48 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Busy/No Answer (Split) 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/...
  • Page 79 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 24-09-06 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for All Call, No Answer 24-09-07 Call Forward Split Settings - Call Forwarding Destination not assigned for CTX/PBX for Busy...
  • Page 80 SL1000/SL1100 ISSUE 2.0 To cancel Call Forward - Busy/No Answer at a forwarding station: Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Service Code (default: 844). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 13 or SC 851, Key Code 13) Dial 0 (Cancel).
  • Page 81 ISSUE 2.0 SL1000/SL1100 Dial the Call Forward - Follow Me Service Code (default: 846). - OR - At the Multiline Terminal only, press the Call Forwarding Programmable Function keys. (PRG 15-07-01, 10 or SC 851, Key Code 15) Dial 0 (Cancel).
  • Page 82 SL1000/SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-65. To cancel Call Forward - Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward - Immediate Service Code (default: 848).
  • Page 83 ISSUE 2.0 SL1000/SL1100 To set Call Forward - Busy (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy Split Service Code (default: 783) Dial 1 (Set). Dial 1 (INT) to set the destination for Internal calls or 2 (EXT) to set the destination for External calls.
  • Page 84 SL1000/SL1100 ISSUE 2.0 Press Speaker key or hang up. Refer to Call Forwarding on page 1-65. To cancel Call Forward - Busy/No Answer (Split): Pick up the handset or press Speaker key. Dial the Call Forward - Busy/No Answer Split Service Code (default: 785).
  • Page 85: Call Forwarding With Follow Me

    ISSUE 2.0 SL1000/SL1100 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 86 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-11-05 Class of Service Options (Hold/Transfer Service) - Call COS 01 ~ 15 = 1...
  • Page 87: Call Forwarding, Off-Premise

    ISSUE 2.0 SL1000/SL1100 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 88 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Stations Required Component(s) None Related Features Call Forwarding Code Restriction/Toll Restriction Direct Inward Dialing (DID) Do Not Disturb (DND) Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming Program Num-...
  • Page 89 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 11-11-49 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward Both Ring (Split) 11-11-52 Service Code Setup (for Setup/Entry Operation) - Set/ Cancel Call Forward All Destination (No Split) 11-11-53...
  • Page 90 Department Group Assignment for Extensions All extensions in Department Group 1 with priority in port order: Port 1 priority = 1 Port 128 priority =128 (SL1000) Port 120 priority =120 (SL1100) 20-06-01 Class of Service for Extensions All extension port = Class 1...
  • Page 91 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-11-17 Class of Service Options (Hold/Transfer Service) - Depart- COS 01 ~ 15 = 1 ment Group Trunk-to-Trunk Transfer (Each Telephone Group Transfer) 24-05-01 Department Group Transfer Target Setup Trunk-to-Trunk Forwarding - DID (3) Trunk Forwarding Using DID Translation Table...
  • Page 92 SL1000/SL1100 ISSUE 2.0 Dial Trunk Access Code (default: 9) + number (9 + 2142622000). Trunk access codes are 9 (ARS/Trunk Group Routing), 804 + Line Group (1 ~ 9, 01 ~ 99 or 001 ~ 100) or #0 + Line number (e.g., 05 or 005 for line 5).
  • Page 93 ISSUE 2.0 SL1000/SL1100 Dial trunk port number (001~126 (SL1000) 01~84 (SL1100)) to be defined. Select the mode (1 ~ 8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk. The number is stored in the Speed Dial bin number assigned in PRG 24-04-01. This entry overwrites any existing number defined in the bin.
  • Page 94 SL1000/SL1100 ISSUE 2.0 Cancel the Line Forwarding: Lift the handset. Dial 704. Dial the Department Group number (01 ~ 32) to be defined. Select the time mode (1 ~ 8) to be defined. Press Exit key. Press Speaker key to hang up.
  • Page 95: Call Forwarding/Do Not Disturb Override

    ISSUE 2.0 SL1000/SL1100 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through. Conditions The Do Not Disturb Override will only work if the phone has no forwarding on it.
  • Page 96 SL1000/SL1100 ISSUE 2.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (PRG 15-07 or SC 851: 37) or dial 807. 1-86 Call Forwarding/Do Not Disturb Override...
  • Page 97: Call Monitoring

    ISSUE 2.0 SL1000/SL1100 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
  • Page 98 SL1000/SL1100 ISSUE 2.0 Default Settings Disabled System Availability Terminals All Terminals Required Component(s) None Related Features Barge-In Conference Hold Intercom Park Programmable Function Keys InMail Guide to Feature Programming Program Num- Program Name Default 11-12-08 Service Code Setup (for Service Access) - Barge-In...
  • Page 99 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-14-11 Class of Service Options for DISA - DISA/Tie Trunk Barge- COS 01 ~ 15 = 0 20-18-07 Service Tone Timers - Intrusion Tone Repeat Time 0 (seconds) 21-01-03 System Options for Outgoing Calls - Trunk Interdigit Time...
  • Page 100: Call Redirect

    SL1000/SL1100 ISSUE 2.0 Call Redirect Description Call Redirect allows a Multiline Terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
  • Page 101 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-06-01 Class of Service for Extensions All extension port = Class 1 20-11-16 Class of Service Options (Hold/Transfer Service) -...
  • Page 102: Call Waiting/Camp-On

    SL1000/SL1100 ISSUE 2.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free. Call Waiting helps busy extension users know when they have additional waiting calls.
  • Page 103 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 11-11-23 Service Code Setup (for Setup/Entry Operation) - Second Call for DID/DISA/DIL 11-12-04 Service Code Setup (for Service Access) - Set Camp-On 11-12-05 Service Code Setup (for Service Access) - Cancel Camp-On...
  • Page 104 SL1000/SL1100 ISSUE 2.0 To Split (answer a waiting call) at a Single Line Terminal: Listen for Call Waiting tones. Hookflash and dial 894 to repeatedly split between the two calls. The operation depends on the setting in PRG 20-03-01. This operation is valid only before the caller performs the camp-on operation (refer To Camp-on a busy extension - step 2).
  • Page 105: Callback

    ISSUE 2.0 SL1000/SL1100 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
  • Page 106 SL1000/SL1100 ISSUE 2.0 Related Features Call Waiting/Camp-On Programmable Function Keys Guide to Feature Programming Program Num- Program Name Default 11-12-05 Service Code Setup (for Service Access) - Cancel Camp- 11-12-44 Service Code Setup (for Service Access) - Callback Test for SLT...
  • Page 107 ISSUE 2.0 SL1000/SL1100 When the telephone rings, lift the handset. You hear the Hold tone. Hang up. Features and Specifications Manual 1-97...
  • Page 108: Caller Id Call Return

    • To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. Refer to the SL1000/SL1100 Programming Manual for detailed programming instructions. • Use PRG 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the ability to send the Caller ID digits to voice mail.
  • Page 109 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail 14-02-10 Analog Trunk Data Setup - Caller ID 15-02-04 Multiline Telephone Basic Data Setup - Redial (Speed Dial) Control...
  • Page 110: Caller Id

    On the CPU with MEMDB for Caller ID (also used for DTMF receivers and Call Progress Tone Detection) 36 (SL1000) 32 (SL1100) resources are available. Each EXIFE provides an additional 32 resources.
  • Page 111: Figure 1-2 Left Cursor Key Operation Flow Chart

    System programming provides an option for Single Line Terminals to display Caller ID. Caller ID Sender Queuing Added The SL1000/SL1100 system can provide Caller ID (calling party number) to a Single Line Terminal with a display. The system can queue incoming calls to the Single Line Terminal if the system Caller ID sender resources are busy.
  • Page 112 • SLT cannot block an incoming call based on the incoming Caller ID information on a station-by- station basis. • The CPU with MEMDB has 36 (SL1000) 32 (SL1100) resources for DTMF receiving and Dial Tone detection. When a EXIFE installed there are 32 resources available.
  • Page 113 ISSUE 2.0 SL1000/SL1100 Required Component(s) 408M-A1, 408E-A1 (SL1000) COIDB-B1 (SL1100) 2BRIDB-C1 1PRIU-C1 Related Features Abbreviated Dialing/Speed Dial Automatic Route Selection (ARS/F-Route) Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release Park Station Message Detail Recording InMail Guide to Feature Programming...
  • Page 114 (Press Hold key to cancel.) Operation Storing a Number (When set 15-02-60:0) To store a Caller ID number in a Speed Dial bin: (SL1000) PRG 15-02-60: 0: Standard With a Multiline Terminal in an idle condition the display shows: WED 22 1:59PM Press the Left Cursor key twice.
  • Page 115 ISSUE 2.0 SL1000/SL1100 Press the Caller-ID key once, or press the Down Cursor key once. Note: You can view next ID by pressing the Down Cursor key or Caller ID key again. Store? Yes:1 xxxx ## = List Number xxxx = Caller ID name Dial 1.
  • Page 116: Table 1-6 Keys For Entering Names

    10. Press Speaker key. The telephone returns to idle To store a Caller ID number in a Speed Dial bin: (This feature is available for IP Terminal Only.) (SL1000) With a Multiline Terminal in an idle condition the display shows: 1-01 FRI 09:00AM...
  • Page 117 ISSUE 2.0 SL1000/SL1100 Press the CID softkey (Caller ID). The display shows: xxxxxxxxxxxxx mm-dd hh:mm Store DEL ## = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time = Preview List = Next List Store = Store in List DEL = Delete from List Press the STORE softkey.
  • Page 118: Table 1-7 Keys For Entering Names

    The telephone returns to idle. Storing a Number (When 15-02-60: 1 or 2) To store a Caller ID number in a Common Speed Dial bin: (SL1000) With a Multiline Terminal in an idle condition the display shows: WED 22 1:59PM Check List Press Enter Cursor key.
  • Page 119 ISSUE 2.0 SL1000/SL1100 Press the Right Cursor key. The display shows Call history mode. 110:Call HTY 1/3 >Missed Call:xx Press Down Cursor Key to select Received Call. 120:Call HTY 2/3 >Received Call Press Enter Cursor key and press Up/Down Cursor key to select the destination.
  • Page 120 SL1000/SL1100 ISSUE 2.0 To store a Caller ID number in a Common Speed Dial bin: (This feature is available for IP Terminal Only.) (SL1000) With a Multiline Terminal in an idle condition the display shows: 1-17 TUE 10:52AM Check List Menu Dir VM:00 CL:xx CL soft key.
  • Page 121 12. Press Speaker key to return to idle. To enter a Forced Account Code before dialing the outside number: (This feature is available for IP Terminal Only.) (SL1000) With a telephone in an idle condition the display shows: 1-01 FRI 09:00AM...
  • Page 122 SL1000/SL1100 ISSUE 2.0 Press the STA softkey. The display shows: Store to Personal ABB ENTER BIN Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold key, the next available One-Touch key will be used. The display shows:...
  • Page 123 ISSUE 2.0 SL1000/SL1100 With PRG 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (PRG 15-07 or SC 852: With PRG 15-02-08 set to 1 (One-Touch) and a call in park, press Flash key then the PARK key (PRG 15-07 or SC 852: 04).
  • Page 124: Caller Id - Flexible Ringing

    Reject/Reroute Based on Entry in SPD Table When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SL1000/ SL1100 can reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number programmed in PRG 22-16-01 and Speed Dial entry in PRG 13-02-01 and PRG 13-04-01.
  • Page 125: Table 1-8 Caller Id Matching Rule

    PRG 13-04-05: 2 (tone pattern 2) Conditions • Caller ID Matching. The SL1000/SL1100 compares the Caller ID and programmed Speed Dial and allows/denies as indicated below. • The Speed Dial table is searched from the starting number and the first match result is used.
  • Page 126 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Central Office Calls, Answering Direct Inward Dialing (DID) Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 11-10-32 Service Code Setup (for System Administrator) - Set Pri-...
  • Page 127 ISSUE 2.0 SL1000/SL1100 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Search PRG 13-04-01 Play VRS Message Data unmatched Data matched...
  • Page 128 SL1000/SL1100 ISSUE 2.0 PRG 14-01-27 :1 And refuse mode is? Reason of No Anything Else Caller ID? Private PRG 22-18-01 Play VRS Message PRG 40-10-06 Ring the incoming Ring the extension Disconnect the call Follow PRG 22-02-01 ring group number...
  • Page 129: Caller Id - Shared Logging

    Group Name: Group01 Soft Keys (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) Group Name is displayed when PRG 16-02-67 is set 1-8 and set group name at PRG 20-49-01.
  • Page 130: Table 1-9 Example Of Setting Prg 15-02-67

    SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Multiline Terminals, Analog telephone Required Component(s) 408M-A1, 408E-A1 (SL1000) 4COIDB-B1 (SL1100) 2BRIDB-C1, 1PRIU-C1 Related Features Caller ID Guide to Feature Programming Program Number Program Name Default 15-02-67 Caller ID shared groups 20-49-01 Group Name...
  • Page 131 Call Store Del More Call Store Del More (This display indication is for IP Terminal Only.) (SL1000) (This display indication is for IP and Multiline Terminals.) (SL1100) The display of Caller ID Group 8 is as follows. 12-16 8:04 Group8 Unanswer...
  • Page 132: Central Office Calls, Answering

    The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 126 (SL1000) 96 (SL1100) trunks are available. For additional information on making trunks ring, refer Ring Groups on page 1-590.
  • Page 133 Default Settings Enabled System Availability Terminals All Terminals Required Component(s) Any Trunk ETU (i.e., 408M-A1 (SL1000) COIDB-B1 (SL1100), 2BRIDB-C1, 1PRIU-C1, etc.) Related Features Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Directed Call Pickup...
  • Page 134 Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 ac- cess (No access). (SL1000) Access Map 1 = Trunk Ports 1~96 assigned with option 7 access (in- coming and outgoing access and access when trunk is on Hold).
  • Page 135 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 15-13-02 Loop Keys - Incoming Option 0: Programming Function Key No. = 01-24 20-02-09 System Options for Multiline Telephones - Dis- connect Supervision 20-02-15 System Options for Multiline Telephones - Call-...
  • Page 136 SL1000/SL1100 ISSUE 2.0 Dial #0. If you hear error tone, your extension Class of Service prevents Universal Answer. To listen to the incoming trunk ring choices: Press Speaker key. Dial 811 + 2. Select the ringing (1~7) you want to check.
  • Page 137: Central Office Calls, Placing

    • Dial an Alternate Trunk Route Access Code (which you must define) • Press or Use a Speed Dial bin There are 126 (SL1000) 96 (SL1100) available trunks. Trunk Port Disable The system provides a service code (default: 745) which can be used by an extension user to block a trunk for outgoing calls.
  • Page 138 Default Settings Enabled System Availability Terminals All Multiline Terminals Required Component(s) Any Trunk ETU (i.e., 408M-A1 (SL1000) COIDB-B1 (SL1100), 2BRIDB-C1, 1PRIU-C1, etc.) Related Features Alphanumeric Display Automatic Route Selection (ARS/F-Route) Code Restriction/Toll Restriction Dial Tone Detection Handsfree Answerback/Forced Intercom Ringing...
  • Page 139 Basic Trunk Data Setup - Trunk Name Trunk port Number: 001 ~ 126 (SL1000) Trunk port Number: 001 ~ 096 (SL1100) Trunk Name: 001 ~ 126 (SL1000) Trunk Name: 001 ~ 096 (SL1100) 14-01-02 Basic Trunk Data Setup - Transmit Level 32 (0dB)
  • Page 140 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 15-06-01 Trunk Access Map for Extensions 15-07-01 Programmable Function Keys Refer to Programming Manual. 15-13-01 Loop Keys - Outgoing Option 0: Programming Function Key No. = 01-32 15-13-02 Loop Keys - Incoming Option 0: Programming Function Key No.
  • Page 141 To busy out a trunk from outbound usage: Press Speaker key + dial 745 + Trunk Number (001~126 (SL1000) 001~096 (SL1100)) + 1. The user which busied out the trunk still has access to it. All other users are blocked from seizing it to place an outgoing call.
  • Page 142: Class Of Service

    SL1000/SL1100 ISSUE 2.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
  • Page 143 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features Night Service Guide to Feature Programming Program Program Name Default Note Number 11-11-24 Service Code Setup (for Setup/Entry Op- eration) - Change Station Class of Serv- 11-19-01 Remote Conference Pilot Number Setup -...
  • Page 144 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-07-20 Class of Service Options (Administrator COS 01~15 = 1 Level) - SMDR Printout Accumulated Ac- count Code Data 20-07-24 Class of Service Options (Administrator COS 01~15 = 1 Level) - Set/Cancel Private Call Refuse...
  • Page 145 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-08-21 Class of Service Options (Outgoing Call COS 01~15 = 0 Service) - Automatic Trunk Seizing by Pressing Speaker Key 20-08-22 Class of Service Options (Outgoing Call COS 01~15 = 0...
  • Page 146 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-11-06 Class of Service Options (Hold/Transfer COS 01~15 = 1 Service) - Unscreened Transfer (Ring In- ward Transfer) 20-11-07 Class of Service Options (Hold/Transfer COS 01~15 = 0 Service) - Transfer Without Holding...
  • Page 147 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-12-03 Class of Service Options (Charging Cost COS 01~15 = 0 Service) - Cost Display (TTU) 20-13-01 Class of Service Options (Supplementary COS 01~15 = 1 Service) - Long Conversation Alarm...
  • Page 148 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 20-13-22 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Busy Status Display (Called Party Status) 20-13-23 Class of Service Options (Supplementary COS 01~15 = 0 Service) - Display the Reason for Trans-...
  • Page 149 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-13-50 Class of Service Options (Supplementary COS 01~15 = 1 Service) - AIC Agent display which call is from 20-13-51 Class of Service Options (Supplementary COS 01~15 = 1 Service) - Number and Name appear in...
  • Page 150 SL1000/SL1100 ISSUE 2.0 Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press Hold key. You see: MODE3: nn Press Hold key to leave the current value unchanged. Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and press Hold key.
  • Page 151: Clock/Calendar Display/Time And Date

    ISSUE 2.0 SL1000/SL1100 Clock/Calendar Display/Time and Date Description The system uses Clock/Calender Display/Time and Data for: • Central Office Calls (Access Maps) • Class of Service (Class) • Direct Inward Lines • Display Telephones • Night Service (Automatic) • Programmable Trunk Parameters •...
  • Page 152 SL1000/SL1100 ISSUE 2.0 Related Features Class of Service Night Service Single Line Terminals InMail Voice Mail Integration (Analog) Guide to Feature Programming Program Num- Program Name Default 10-01-01 Time and Date - Year not assigned 10-01-02 Time and Date - Month...
  • Page 153 ISSUE 2.0 SL1000/SL1100 Press Speaker key to hang up. Features and Specifications Manual 1-143...
  • Page 154: Code Restriction/Toll Restriction

    The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and 128 (SL1000) 120 (SL1100) extensions. Conditions •...
  • Page 155 ISSUE 2.0 SL1000/SL1100 • International Call Restriction International Call Restriction lets you limit the international calls an extension user may dial. You can build a restrict table to prevent only certain calls, or you can build a permit table to allow only certain calls.
  • Page 156 SL1000/SL1100 ISSUE 2.0 Related Features Central Office Calls, Placing Code Restriction Override/Toll Restriction Override Code Restriction, Dial Block/Toll Restriction, Dial Block Direct Inward System Access (DISA) PBX Compatibility/Behind PBX Multiple Trunk Types Guide to Feature Programming Program Num- Program Name...
  • Page 157 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 21-06-01 Toll Restriction Table Data Setup - International Call Re- Tables 1~10 = No Setting striction Table 21-06-02 Toll Restriction Table Data Setup - International Call Per- Tables 1~20 = No Setting...
  • Page 158: Code Restriction Override/Toll Restriction Override

    SL1000/SL1100 ISSUE 2.0 Code Restriction Override/Toll Restriction Override Description Code Restriction Override/Toll Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives.
  • Page 159 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 11-11-34 Service Code Setup (for Setup/Entry Operation) - Temporary Toll Restriction Override 11-11-36 Service Code Setup (for Setup/Entry Operation) - Toll Re- striction Override 20-08-06 Class of Service Options (Outgoing Call Service) - Toll Re-...
  • Page 160: Figure 1-3 Walking Code Restriction

    SL1000/SL1100 ISSUE 2.0 Start Should the Walking Toll In PRG 11-11-36, change Restriction service code the service code to be changed from the the desired entry. default setting of 763? In PRG 21-14-01, assign a table with the 6-digirt user ID dialed to override the Toll Restriction.
  • Page 161: Figure 1-4 Temporary Code Restriction Override

    ISSUE 2.0 SL1000/SL1100 Start Should a user be able In PRG 20-08-06, In PRG 20-08-06, to temporarily override enter 0. enter 1. Toll Restriction programming? In PRG 20-06-01, assign Class of Service to extensions. Should the Temporary In PRG 11-11-34,...
  • Page 162 SL1000/SL1100 ISSUE 2.0 Dial the 4-digit Code Restriction Override code. If you wait too long before going to the next step, you may have to repeat the procedure. After dialing the service code, the display indicates the override codes as they are being entered. As the last digit is entered, the display is cleared and ICM dial tone is heard.
  • Page 163: Code Restriction, Dial Block/Toll Restriction, Dial Block

    ISSUE 2.0 SL1000/SL1100 Code Restriction, Dial Block/Toll Restriction, Dial Block Description Code Restriction, Dial Block/Toll Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk.
  • Page 164 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 11-10-17 Service Code Setup (for System Administration) - Dial Block by Supervisor 11-11-33 Service Code Setup (for Setup/Entry Operation) - Dial Block 20-06-01 Class of Service for Extensions...
  • Page 165 ISSUE 2.0 SL1000/SL1100 Dial 701 (default). Dial the 4-digit Supervisor Dial Block code (as set in programming). Dial the extension number to blocked. Dial 1. Confirmation tone is heard. Press Speaker key or replace the handset to hang up. To release Dial Block from another extension: At the Multiline Terminal, press Speaker key.
  • Page 166: Conference

    • When set for Conference, with an active call, the user presses DND/CONF key, Conf softkey (at IP Terminal) or Conf key (PRG 15-07 or SC 851 : 7) (SL1000) Conf softkey or Conf key (PRG 15-07 or SC 851 : 7) (SL1100), places a second call, then presses Conf twice. All the calls are then connected.
  • Page 167 ISSUE 2.0 SL1000/SL1100 • Conferencing when talking on a Virtual Extension: - While talking on a Virtual Extension, if the station has an internal call on Hold, a conference call cannot be established. - While talking on a Virtual Extension, if the station receives an intercom call (call to its actual station number), a conference call cannot be established.
  • Page 168 With only Intercom calls in the Conference: Press DND/CONF key or Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (SL1100) twice to re-establish the Conference. If the voice mail answers, there is no way to drop that extension out. You must drop the Conference call.
  • Page 169 Dial Split service code (894). Repeat this procedure to alternate between the remaining parties in the Conference. Press the DND/ CONF key or Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (SL1100) twice to set up the Conference again.
  • Page 170 SL1000/SL1100 ISSUE 2.0 Single Line Terminal Hang up. If you are not permitted to use Tandem Trunking, outside callers may hear Music on Hold. To Barge-In to Conference Call: Pick up the handset or press Speaker key and dial the service code (default = 810).
  • Page 171: Conference, Remote

    ISSUE 2.0 SL1000/SL1100 Conference, Remote Description The Remote Conference feature enhances the Conference feature by allowing outside parties to dial a Remote Conference pilot number and a Conference Group number to connect to a Conference call. The conference circuits on the CPU are used to join each party to the conference. A maximum of 16 conference participants is possible for one Conference.
  • Page 172 SL1000/SL1100 ISSUE 2.0 Transfer Calls cannot be transferred to the Remote Conference session. Guide to Feature Programming Program Num- Program Name Default 11-19-01 Remote Conference Pilot Number Setup - Maximum Channels Refer to Programming Manual. 14-01-02 Basic Trunk Data Setup - Transmit Level...
  • Page 173: Conference, Voice Call/Privacy Release

    ISSUE 2.0 SL1000/SL1100 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
  • Page 174 SL1000/SL1100 ISSUE 2.0 Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming Program Program Name Default Note Number 10-07-01 Conversation Record Circuits 14-01-19 Basic Trunk Data Setup - Privacy Mode Toggle Option 15-07-01 Programmable Function Keys Refer to Programming Manual.
  • Page 175: Continued Dialing

    ISSUE 2.0 SL1000/SL1100 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
  • Page 176 SL1000/SL1100 ISSUE 2.0 Related Features Pulse to Tone Conversion Guide to Feature Programming Program Num- Program Name Default 15-03-03 Single Line Telephone Basic Data Setup - Terminal Type 20-06-01 Class of Service for Extensions All extension port = Class 1...
  • Page 177: Cordless Dect Telephone (Sl1100)

    ISSUE 2.0 SL1000/SL1100 Cordless DECT Telephone (SL1100) Description The Cordless DECT Telephone may be used with the SL1100. The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in tandem to a multiline telephone. Refer to the DTL-8R-1 Cordless DECT Manual for more information.
  • Page 178 SL1000/SL1100 ISSUE 2.0 • When multiple cordless telephones are used in your office, they must operate on different channels and be at least 20 feet apart (including the base unit and the telephones). • Cordless DECT telephones do not ring when receiving a door box call. Notification is shown in the display.
  • Page 179 Press the TALK key to exit. • Function keys F1 ~ F8 can be programmed as Line Keys 1 ~ 16, Redial (LNR / SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline telephone.
  • Page 180 SL1000/SL1100 ISSUE 2.0 Press MUTE key to save option. Press the TALK key to exit program mode. Switching Between the Desktop Multiline Telephone and the Cordless DECT Telephone Using the Base Unit: • To change to the cordless phone, press and hold Function Key 7 for several seconds. When the cordless phone is selected there is no message on the LCD.
  • Page 181: Data Line Security

    Class of Service Options (Incoming Call Service) - Signal/ COS 01~15 = 1 Voice Call 20-09-06 Class of Service Options (Incoming Call Service) - Incom- COS 01~15 = 1 (SL1000) ing Time Display COS 01~15 = 0 (SL1100) 20-09-07 Class of Service Options (Incoming Call Service) - Call...
  • Page 182 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default 20-13-05 Class of Service Options (Supplementary Service) - Inter- COS 01~15 = 1 com Off-Hook Signaling 20-13-06 Class of Service Options (Supplementary Service) - Auto- COS 01~15 = 0 matic Off-Hook Signaling (Automatic Override)
  • Page 183: Delayed Ringing

    ISSUE 2.0 SL1000/SL1100 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extension Keys. Conditions • An extension user can answer an outside call just by lifting the handset (depending on programming).
  • Page 184 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No ac- cess). (SL1000)
  • Page 185 ISSUE 2.0 SL1000/SL1100 Dial the mode number in which the key will ring. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Hold key for a second time for Delayed Ring, or skip to step 10.
  • Page 186: Department Calling

    SL1000/SL1100 ISSUE 2.0 Department Calling Description With Department Calling, an extension user can call an idle extension in a preprogrammed Department Group (32 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
  • Page 187 ISSUE 2.0 SL1000/SL1100 dial a code to log in or log out of their Department Calling Group. A Multiline Terminal can optionally have a function key programmed to login/logout. Enhanced Hunting (Set at PRG 16-01-10) Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under which calls to a Department Group pilot number will cycle through the members of the group.
  • Page 188: Figure 1-5 Department Calling Priority Call Routing

    SL1000/SL1100 ISSUE 2.0 • When a Department Group is assigned as the VM Department Group in PRG 45-01-01 it will only work as priority mode no matter what PRG 16-01-02 is set to for that Department Group. • PRG 16-01-05 (Extension Group All Ring Mode Operation) does not work to a Secondary Department Group.
  • Page 189: Figure 1-6 Department Calling Circular Routing

    ISSUE 2.0 SL1000/SL1100 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-6 Department Calling Circular Routing System Availability Terminals All Terminals Required Component(s) VRS for Messaging Features and Specifications Manual 1-179...
  • Page 190 SL1000/SL1100 ISSUE 2.0 Related Features Call Forwarding Department Step Calling Transfer InMail Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name Default 11-07-01 Department Group Pilot Numbers - Dial not assigned 11-11-25 Service Code Setup (for Setup/Entry Operation) - Automatic...
  • Page 191 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 20-13-06 Class of Service Options (Supplementary Service) - Automatic COS 01~15 = 0 Off-Hook Signaling (Automatic Override) 20-13-14 Class of Service Options (Supplementary Service) - Department COS 01~15 = 1 Calling (PLT No Called Extension)
  • Page 192 SL1000/SL1100 ISSUE 2.0 Dial 01 ~ 08 (Refer to PRG 24-05). Dial the destination the calls route to. Press Hold key. 1-182 Department Calling...
  • Page 193: Department Step Calling

    ISSUE 2.0 SL1000/SL1100 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
  • Page 194 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-06-01 Class of Service for Extensions All extension port = Class 1 20-08-12 Class of Service Options (Outgoing Call Service) - Depart- COS 01~15 = 1 ment Group Step Calling Operation To make a Step Call: Place a call to a busy Department Group member.
  • Page 195: Dhcp Client

    ISSUE 2.0 SL1000/SL1100 DHCP Client (This Feature is available for SL1000 who is using IP4WW-24TIXH-C-TEL) (SL1000) Description WARNING: Before turning ON the DHCP Client please make sure that SUBNET ADDRESS between CPU, VOIP, and DHCP Server is different or IP Phone may not work properly.
  • Page 196 SL1000/SL1100 ISSUE 2.0 IP4WW-VOIPDB-C1 Related Features None Guide to Feature Programming Program Number Program Name Assigned Data 10-63-01 DHCP Client Mode 0 = Disabled 1 = Enabled Default = 0 10-12-01 IP Address-CPU 192.168.0.10 10-12-02 Subnet Mask-CPU 255.255.255.0 10-12-03 Default Gateway 0.0.0.0...
  • Page 197: Dial Pad Confirmation Tone

    ISSUE 2.0 SL1000/SL1100 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
  • Page 198 SL1000/SL1100 ISSUE 2.0 Dial 824. 1-188 Dial Pad Confirmation Tone...
  • Page 199: Dial Tone Detection

    ISSUE 2.0 SL1000/SL1100 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing #0 and the trunk number), the system drops the trunk if dial tone does not occur.
  • Page 200: Table 1-10 Dial Tone Detection Program Interaction

    SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 10-09-01 DTMF and Dial Tone Circuit Setup Resource 01 - 132 = 0 (Common) (SL1000) Resource 01 - 96 = 0 (Common) (SL1100) 14-02-05 Analog Trunk Data Setup - Dial Tone Detection for Manual-...
  • Page 201: Dialing Number Preview

    ISSUE 2.0 SL1000/SL1100 Dialing Number Preview Description Dialing Number Preview lets a display Multiline Terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions • An extension user cannot edit the displayed number.
  • Page 202 SL1000/SL1100 ISSUE 2.0 Operation To use Dial Number Preview to place a call (Multiline Terminal only) (When set PRG 15-02-60:0) Do not lift the handset or press Speaker key. To preview any number, press key and dial the number you wish to call.
  • Page 203: Digital Trunk Clocking

    • If there is one 1PRIU-C1 and the one being used for the source goes down, the SL1000/SL1100 CPU looks to see if there are any BRIs installed in the system. If there are no BRIs, the SL1000/ SL1100 CPU becomes the new synchronization source. The reason for this is when a 1PRIU-C1 is installed in the system.
  • Page 204 Exp. KSU Figure 1-8 Digital Trunk Clocking Example 2 In this example, the PRI in slot06 (SL1000) slot05 (SL1100) was the first to synchronize with the carrier and became the PLO synchronization source. The PRI in slot06 (SL1000) slot05 (SL1100) then went down and the system began looking forward in slot numbers to find the next PLO source.
  • Page 205: Figure 1-10 Digital Trunk Clocking Example 4

    ISSUE 2.0 SL1000/SL1100 Main KSU Exp. KSU T1/E1 T1/E1 Figure 1-10 Digital Trunk Clocking Example 4 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source.
  • Page 206 SL1000/SL1100 ISSUE 2.0 Main KSU Figure 1-14 Digital Trunk Clocking Example 8 Guide to Feature Programming Refer to ISDN Compatibility on page 1-431. Operation Refer to the related features for details. 1-196 Digital Trunk Clocking...
  • Page 207: Direct Inward Dialing (Did)

    For example, a translation table could convert digits 501~756 to extension numbers 301~556. The SL1000/SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table.
  • Page 208 SL1000/SL1100 ISSUE 2.0 additional instructions. For example, the first Automated Attendant Greeting can be, “Thank you for calling. Please dial the extension number you wish to reach or dial 0 for the operator.” If the caller inadvertently dials an extension that does not exist, they could hear, “The extension you dialed is unavailable.
  • Page 209 ISSUE 2.0 SL1000/SL1100 This feature is not available for the normal incoming call on ISDN trunks. DID Intercept Destination for Each DID Number With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call.
  • Page 210: Table 1-11 Example 2 (Manual Change)

    SL1000/SL1100 ISSUE 2.0 Example 1 (Automatic Change) 00:00 09:00 12:00 13:00 00:00 18:00 Time Pattern PRG 22-17 PRG 22-11-01 101 incoming 102 incoming 101 incoming 100 incoming 100 incoming PRG 22-11-02 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial...
  • Page 211 ISSUE 2.0 SL1000/SL1100 DID Call by Day of Week Schedule (Version 2.0 or higher) DID Call by weekly schedule allows for 500 programmed DID Conversion table entries (PRG 22-17-01, PRG 22-17-05) that can be routed based on Day of Week Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and Day of Week Pattern can reference one of the 800 different Dial-In Conversion table entries in PRG 22-11-01.
  • Page 212: Table 1-12 Monday -Friday

    SL1000/SL1100 ISSUE 2.0 PRG 22-11-01 and PRG 22-11-02 Table No. Receive Dial Transfer Dial Table 1-12 Monday -Friday PRG 22-17 Table No. Received Dial Time Pattern 02: Start Time 03: End Time 04: PRG 05: Day 22-11 00:00 08:00 4 (Ext.300)
  • Page 213 ISSUE 2.0 SL1000/SL1100 • When defining trunks as DID or DID Mode in PRG 22-02-01, DID translation (PRG 22-11 or PRG 22-17) must be used, even if the incoming digits match the extension number. • When using DID Call by Time Schedule and breaking out the Time Patterns, set the start time to 00:00 and end time to 00:00 for this feature to operate correctly.
  • Page 214 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 22-09-01 DID Basic Data Setup - Expected Number of Digits 22-09-02 DID Basic Data Setup - Received Vacant Number Operation 22-10-01 DID Translation Table Setup 1st: 1 Start - 1, End - 200...
  • Page 215 ISSUE 2.0 SL1000/SL1100 Conversion Table Received Number Terget Number No Setting No Setting No Setting No Setting Direct Call by Time Schedule Program Program Name Default Note Number 11-10-35 Service Code Setup (for Administrator) - Dial- not assigned In Mode Switching...
  • Page 216: Table 1-16 Led Flash Patterns

    SL1000/SL1100 ISSUE 2.0 Dial the Dial-In Mode Switching Service Code (Default = Not assigned). - OR - Press the Dial-In Mode Switching Programmable Function key (PRG 15-07-01, 88, or SC 851 Key Code 88). Dial 1 ~ 500 (V2.0 or higher) 100 (V1.5 or lower) (table number).
  • Page 217: Direct Inward Line (Dil)

    International Sales Information. When outside callers dial the DIL telephone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions. There are 126 (SL1000) 096 (SL1100) available trunks, 32 Department Groups, 128 (SL1000) 76 (SL1100) extensions and 50 virtual extensions.
  • Page 218 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Department Calling Do Not Disturb (DND) Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys...
  • Page 219 ISSUE 2.0 SL1000/SL1100 Operation To answer a call on your Direct Inward Line: Lift the handset. Press the flashing line key for DIL on the Multiline Terminal. • Pressing the flashing line key puts the first call on hold and answers the second incoming call.
  • Page 220: Direct Inward System Access (Disa)

    DISA trunk at night. You can also set the routing for DISA trunks when the caller dials a busy or unanswered extension, dials incorrectly or forgets to dial. DISA allows 15 users, 15 DISA Classes of Service and 126 (SL1000) 096 (SL1100) trunks. DISA Class of Service DISA Class of Service provides features and dialing restrictions for DISA callers.
  • Page 221 ISSUE 2.0 SL1000/SL1100 • Direct Trunk Access DISA callers may be able to select a specific trunk for outgoing calls through the system. To directly access a trunk, the user dials Service Code #0 followed by the trunk number (e.g., 001). This allows the DISA caller to place an outgoing call over the selected trunk.
  • Page 222 SL1000/SL1100 ISSUE 2.0 An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller). After 10 minutes (Tandem Trunking = PRG 24-02-07 or DISA = PRG 25-07-07), a warning tone is heard and the user dials # (PRG 20-28-01) to extend the conversation.
  • Page 223 ISSUE 2.0 SL1000/SL1100 Related Features Automatic Route Selection (ARS/F-Route) Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference) Transfer Voice Response System (VRS) Guide to Feature Programming Program Num- Program Name...
  • Page 224 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 20-14-11 Class of Service Options for DISA - DISA/Tie Trunk Barge-In COS 01~15 = 0 21-15-01 Individual Trunk Group Routing for Extensions 0 (No setting) 22-01-11 System Options for Incoming Calls - VRS Waiting Message...
  • Page 225 Dial 804 + a trunk group number (1~25) for an outside call. - OR - Dial #0 + a trunk number (001~126 (SL1000) 001~096 (SL1100)) for an outside call. - OR - Dial #2 + System Speed Dialing bin number.
  • Page 226 SL1000/SL1100 ISSUE 2.0 Dial the Call Forward service code (as defined in PRG 11-11-01 through PRG 11-11-05). Dial the number of the extension to be forwarded. Dial 1 to set Call Forwarding or 0 to cancel Call Forwarding. Dial the extension number to which the calls will be forwarded.
  • Page 227: Direct Station Selection (Dss) Console

    ISSUE 2.0 SL1000/SL1100 Direct Station Selection (DSS) Console Description The DSS Console gives a Multiline Terminal user a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and system features. This saves time for users that do a lot of call processing (e.g., attendants, operators, or dispatchers).
  • Page 228 SL1000/SL1100 ISSUE 2.0 • A DSS Console can have line keys for placing and answering calls. • The DSS Console provides one-touch calling and a Busy Lamp Field for Door Boxes. Refer to Door Box on page 1-234 when programming Door Boxes.
  • Page 229 Default Note Number 10-03-01 ETU Setup (HBI PKG Setup) - Terminal Type Refer to Programming Manual. (B1) (SL1000) ETU Setup (084M-B1, 080E-B1, 008E-B1, 000E-B1 Setup) - Terminal Type (B1) (SL1100) 15-02-08 Multiline Telephone Basic Data Setup - Auto- matic Handsfree...
  • Page 230 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 30-05-14 DSS Console Lamp Table - Hotel Status Code 3 (RW) 6 (Hotel DSS) 30-05-15 DSS Console Lamp Table - Hotel Status Code 6 (IW) 7 (Hotel DSS) 30-05-16 DSS Console Lamp Table - Hotel Status Code...
  • Page 231 ISSUE 2.0 SL1000/SL1100 Transferring a call using your DSS Console (Needs to set at 30-03): Place or answer the call. Press Transfer key to transfer the call. Press the DSS key for the extension to receive the transfer. (Optional) Announce the call.
  • Page 232 SL1000/SL1100 ISSUE 2.0 Press the DSS Console key for function. For example, you can forward your calls by pressing the DSS key + dial 1 + destination. Your the DSS key must have been previously programmed for Call Forward. 1-222...
  • Page 233: Directed Call Pickup

    ISSUE 2.0 SL1000/SL1100 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: •...
  • Page 234 SL1000/SL1100 ISSUE 2.0 Virtual Extensions InMail Guide to Feature Programming Program Num- Program Name Default 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup for Specified Group...
  • Page 235: Directory Dialing

    ISSUE 2.0 SL1000/SL1100 Directory Dialing Description Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing: • SPD-Speed Dials •...
  • Page 236 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 20-13-51 Class of Service Options (Supplementary Service) - COS 01~15 = 1 Number and Name Appear in the Directory 21-01-02 System Options for Outgoing Calls - Intercom Inter-...
  • Page 237: Distinctive Ringing, Tones And Flash Patterns

    You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the SL1000/SL1100 Programming Manual for more details.
  • Page 238 SL1000/SL1100 ISSUE 2.0 • PRG 15-08 is only effective for Virtual Extensions appearing on a station when the station is set for patterns 1~3 in PRG 15-02-02. When PRG 15-02-02 for the station is set to patterns 4~8, PRG 15-08 for Virtual Extensions is not used.
  • Page 239 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 20-15-01 Ring Cycle Setup - Normal Incoming Call on Trunk 20-15-02 Ring Cycle Setup - PBX, CES Incom- ing Call 20-15-03 Ring Cycle Setup - Incoming Internal Call 20-15-04 Ring Cycle Setup - DID/DISA/VRS...
  • Page 240 SL1000/SL1100 ISSUE 2.0 Tone 14 Unit Basic Tone Duration Gain Level 0 - No Tone 0 - No Tone 0 - No Tone 0 - No Tone Table 1-21 Basic Tone Table - Tone 39 Tone 39 Unit Basic Tone...
  • Page 241: Do Not Disturb (Dnd)

    ISSUE 2.0 SL1000/SL1100 Do Not Disturb (DND) Description Do Not Disturb (DND) blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
  • Page 242 SL1000/SL1100 ISSUE 2.0 • When DND and any Call Forwarding is set, the call forwards immediately. Default Settings Enabled for all extensions. System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering...
  • Page 243 Operation To activate or deactivate Do Not Disturb while your extension is idle: Multiline Terminal Using Softkeys (When set PRG 15-02-60: 0) (V1.2) (This feature is available for IP Terminal Only.) (SL1000) Do not lift handset. Press the Program softkey.
  • Page 244: Door Box

    Output Impedance 600 Ohms The system can have up to 8 (SL1000) 6 (SL1100) Door Boxes. Six chime tones are available. Conditions • Digital Terminals can not show the Door Box ID Name. It will only show as "Door -X" Even you change the name in PRG 32-04-01.
  • Page 245 Door Box 2 = 2 Door Box 3 = 3 Door Box 4 = 4 Door Box 5 = 5 Door Box 6 = 6 Door Box 7 = 1 (SL1000) Door Box 8 = 1 (SL1000) Features and Specifications Manual 1-235...
  • Page 246 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 32-03-02 Door Box Basic Setup - CODEC Transmit Gain Setup 32 (0 dB) 32-03-03 Door Box Basic Setup - CODEC Receive Gain Setup 32 (0 dB) 32-04-01 Doorphone Name Setup Doorphone Name = DOOR-1 ~ 8...
  • Page 247 (1~8) to answer the Door Box call. To retrieve the original call, hang up with the door box and press the DND/CONF key or Conf softkey (IP Terminal) (SL1000) Conf softkey or Conf key (SL1100). Single Line Terminal If you are busy on a call, an off-hook signal is heard indicating the incoming Door Box call.
  • Page 248: Ecology

    • Power cutting “on” or “off” can be set per individual slot (package) basis, however slot 1 (408M-A1 (SL1000) 084M-B1 (SL1100) of Main KSU) cannot be set, this keeps the extension powered on in a system for emergency call, etc.
  • Page 249 ISSUE 2.0 SL1000/SL1100 • If the terminal has Call Forward Both set and then enters power cutting mode, any calls directed to the terminal will not follow the call forward settings. • Caller ID history is not updated for a phone which is in power cutting mode from the ecology feature.
  • Page 250 • Any key operation or incoming call at the terminal ends the power saving mode and all LEDs return to normal brightness. Default Settings None System Availability Terminals All Multiline Terminals and Single Line Terminals (SL1000) All Multiline Terminals (SL1100) Required Component(s) 408M-A1 (Expansion KSU), 408E-A1, 008E-A1 (SL1000) 084M-B1 (Expansion KSU), 080E-B1 (SL1100) Related Features...
  • Page 251: Figure 1-17 Automatic Night Service

    ISSUE 2.0 SL1000/SL1100 Operation Ecology Mode (Power Cutting for terminal) To cut the power for package 2 during night time (19:00-6:00): < Program > PRG 20-42-01: PKG 2 Night Mode Service Group No. 1 PRG 20-42-01: PKG 3 Night Mode Service Group No. 1...
  • Page 252: Figure 1-18 Weekly Night Service

    SL1000/SL1100 ISSUE 2.0 PRG 12-02: Automatic Night Service Patterns Night Group Time pattern Set Time No. Start Night Mode Mode 0100 0100 0100 0100 PRG 12-03: Weekly Night Service Switching Night Group Mode 1; • Sunday Time pattern 2 • Monday Time pattern 1 •...
  • Page 253 ISSUE 2.0 SL1000/SL1100 Idle state at TEL200. One minute later, LED area highlighted in red becomes dark at TEL200. Features and Specifications Manual 1-243...
  • Page 254: Flash

    SL1000/SL1100 ISSUE 2.0 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.
  • Page 255 ISSUE 2.0 SL1000/SL1100 Operation To flash the trunk you are on: From a Multiline Terminal Press Flash key. From a Single Line Terminal Hookflash. Dial #3. Features and Specifications Manual 1-245...
  • Page 256: Flexible Ring

    861 + Trunk number xxx + Night Mode 1 ~ 8 Soft Key (This Feature is available for SL1000 who is using IP4WW-24TIXH-C-TEL) (SL1000) Intercom ring tone can be set by Menu Soft Key + Dial 41. Line keys ring tone can be set by Menu Soft Key + Dial 42.
  • Page 257 Dial Trunk number, 001 ~ 126 (SL1000) 01 ~ 96 (SL1100) . Dial Night Mode number, 1 ~ 8. Dial incoming ring tone number, 0 ~ 7 (SL1000) 0 ~ 8 (SL1100). Then set ring tone is heard. Press SPK.
  • Page 258 SL1000/SL1100 ISSUE 2.0 To set ring tone of each line by Softkey: Press the Menu softkey. Dial 43 for Each line key and each night mode setting. Press the Select softkey. Then line number 01 is indicated. Dial preferred line number if necessary.
  • Page 259: Flexible System Numbering

    Dial Extension Analyze Tables. These tables are used when PRG 11-01-01 is set to option 9 = Dial Extension Analyze. (Up to 4 (SL1000) 8 (SL1100) digits can be assigned and the valid entries are: 0, 1 ~ 9, #,...
  • Page 260 SL1000/SL1100 ISSUE 2.0 • Since making changes in PRG 11-01 does not automatically make any other changes in any other program, changing the number plan after the system is in operation may cause problems in the following programs: PRG 11-01 Type 2...
  • Page 261 Number 11-01-01 System Numbering - Service Code Refer to Programming Manual. 11-02-01 Extension Numbering Station Port No. 1 ~ 128 (SL1000) 120 (SL1100) = Extension Num- ber : 200 ~ 327 (SL1000) 200 ~ 319 (SL1100) 11-04-01 Virtual Extension Numbering...
  • Page 262 11-10-44 Cutting the telephone power Sets the Service Code for power cutting. (for Administra- tor) PRG 11-10-44 Input dial is Max 4 (SL1000) 8 (SL1100) digits. 11-10-45 Room Monitor Permit Sets Service Code (SC) for Room monitor on/off to ter- minal.
  • Page 263 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 11-11-07 Service Code Setup (for Setup/Entry Operation) - Call Forwarding - Follow Me 11-11-08 Service Code Setup (for Setup/Entry Operation) - Do Not Disturb 11-11-09 Service Code Setup (for Setup/Entry Operation) - An-...
  • Page 264 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-11-33 Service Code Setup (for Setup/Entry Operation) - Di- al Block 11-11-34 Service Code Setup (for Setup/Entry Operation) - Temporary Toll Restriction Override 11-11-35 Service Code Setup (for Setup/Entry Operation) - Pi-...
  • Page 265 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 11-11-70 Backlight Brightness 11-11-71 Auto Backlight 11-11-72 Headset V.Announce 11-12-01 Service Code Setup (for Service Access) - Bypass Call 11-12-02 Service Code Setup (for Service Access) - Confer- ence 11-12-03 Service Code Setup (for Service Access) - Override...
  • Page 266 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-12-27 Service Code Setup (for Service Access) - Call Pick- 11-12-28 Service Code Setup (for Service Access) - Call Pick- up for Another Group 11-12-29 Service Code Setup (for Service Access) - Direct Ex-...
  • Page 267 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 11-12-59 Service Code Setup (for Service Access) - Trunk Drop Operation for SLT 11-12-60 Directory Dialing (SL1000) 11-12-62 Security Sensor Reset 11-12-63 Watch Mode Start 11-12-64 Security Sensor Mode Start 11-14-01...
  • Page 268 SL1000/SL1100 ISSUE 2.0 Program Program Name Default Note Number 11-16-03 Single Digit Service Code Setup - Switching of Voice/Signal Call 11-16-04 Single Digit Service Code Setup - Intercom Off-Hook Signaling 11-16-05 Single Digit Service Code Setup - Camp-On 11-16-06 Single Digit Service Code Setup - DND/Call Forward...
  • Page 269: Flexible Timeouts

    ISSUE 2.0 SL1000/SL1100 Flexible Timeouts Description The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
  • Page 270 SL1000/SL1100 ISSUE 2.0 Timer Timer Class Title Comment Class 0 1~15 24-01-04 20-31-13 Exclusive Hold Recall Callback Time An Exclusive Hold Recall rings an extension for this time. If not picked up, the call goes back on Non ex- clusive Hold. Station Timer Class is referred by held call.
  • Page 271 ISSUE 2.0 SL1000/SL1100 Required Component(s) None Related Features None Guide to Feature Programming Program Number Program Name Default 20-01-08 System Options - Trunk Queuing Callback Time 15 (seconds) 20-01-09 System Options - Callback/Trunk Queuing Cancel Time 64800 (seconds) 20-04-03 System Options for Virtual Extensions - Virtual Extension...
  • Page 272 SL1000/SL1100 ISSUE 2.0 Program Number Program Name Default 20-31-19 Timer Class Timer Assignment - Long Conversation Warn- 30 (seconds) ing Tone Time (Trunk to Trunk) 20-31-20 Timer Class Timer Assignment - Long Conversation Dis- 15 (seconds) connect (Trunk to Trunk)
  • Page 273: Forced Trunk Disconnect

    ISSUE 2.0 SL1000/SL1100 Forced Trunk Disconnect Description Forced Trunk Disconnect allows an extension user to disconnect (release) another extension active outside call. The user can then place a call on the released trunk. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation.
  • Page 274 Press a line key for trunk. - OR - Dial trunk access code (#0 + trunk number). You hear busy tone. Trunk numbers are 001~126 (SL1000) 001~096 (SL1100). Dial the Service Code (724). You hear confirmation beeps as the system disconnects the trunk.
  • Page 275: Group Call Pickup

    ISSUE 2.0 SL1000/SL1100 Group Call Pickup Description Group Call Pickup allows an extension user to answer a call ringing another extension in a Pickup Group. This permits co-workers in the same work area to easily answer each other’s calls. The user can dial a code or press a programmed Group Call Pickup key to intercept the ringing call.
  • Page 276 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Number Program Name Defaul 11-12-25 Service Code Setup (for Service Access) - Direct Call Pickup - Own Group 11-12-26 Service Code Setup (for Service Access) - Call Pickup for Specified Group 11-12-27...
  • Page 277 ISSUE 2.0 SL1000/SL1100 At Multiline Terminal only, press the Group Call Pickup key (PRG 15-07 or SC 851: 26 + group). - OR - Dial 868 and the group number (1~32). Features and Specifications Manual 1-267...
  • Page 278: Group Listen

    SL1000/SL1100 ISSUE 2.0 Group Listen Description Group Listen permits a Multiline Terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the Multiline Terminal user’s co-workers listen to the conversation. Group Listen turns off the Multiline Terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
  • Page 279 ISSUE 2.0 SL1000/SL1100 Operation To initiate Group Listen: Place or answer call using the handset. Press Speaker key twice (but do not hang up). Speaker key flashes slowly. You can talk to the caller through your handset. Your co-workers hear your caller’s voice over your telephone speaker after pressing Speaker key.
  • Page 280: Handset Mute/Handset Cutoff

    At the same time with Microphone On/Off control, Handset Mute/Handset Cutoff is provided to Multiline Terminals connected to the SL1000/SL1100 system. While talking on the Multiline Terminal handset, a station user can press Mute key to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
  • Page 281 ISSUE 2.0 SL1000/SL1100 Operation While talking on a terminal handset: Press Mute key. Features and Specifications Manual 1-271...
  • Page 282: Handsfree And Monitor

    SL1000/SL1100 ISSUE 2.0 Handsfree and Monitor Description Handsfree allows a Multiline Terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 283 ISSUE 2.0 SL1000/SL1100 Microphone Cutoff Prime Line Selection Guide to Feature Programming Program Num- Program Name Default 15-02-08 Multiline Telephone Basic Data Setup - Automatic Hands- free 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera- tion 20-02-12 System Options for Multiline Telephones - Forced Inter-...
  • Page 284: Handsfree Answerback/Forced Intercom Ringing

    SL1000/SL1100 ISSUE 2.0 Handsfree Answerback/Forced Intercom Ringing Description Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the telephone, without lifting the handset. Like Handsfree, this is a convenience for workers who do not have a free hand to pick up the handset.
  • Page 285 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 11-11-16 System Numbering - Force Ringing of Incoming Intercom Calls 11-12-06 Service Code Setup (for Service Access) - Switching of Voice Call and Signal Call 15-02-16 Multiline Telephone Basic Data Setup - Handsfree Opera-...
  • Page 286: Headset Operation

    This gives you the option to use the handset, headset or the speakerphone for calls. (SL1100) For SL1000 Non-IP Telephone User, headset plug and handset plug uses same plugs. So user needs to disconnect the Headset if you want to use Handset and vise versa. (SL1000) Conditions •...
  • Page 287 ISSUE 2.0 SL1000/SL1100 Guide to Feature Programming Program Num- Program Name Default 15-07-01 Programmable Function Keys Refer to Programming Manual. 20-02-05 System Options for Multiline Telephones - Headset Busy Mode 20-02-12 System Options for Multiline Telephones - Forced Inter- com Ring (ICM Call Type)
  • Page 288: Hold

    SL1000/SL1100 ISSUE 2.0 Hold Description Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature.
  • Page 289 Access Map 1 = Trunk Ports 1~126 as- signed with option 7 access (incoming and outgoing access and access when trunk is on Hold). (SL1000) Access Map 2~126 = Trunk Ports 1~126 assigned with option 0 access (No ac- cess). (SL1000)
  • Page 290 To place an outside call on System Hold: Press Hold key. To pick up an outside call on System Hold: If you know the specific line number, dial 772 + Line number (001~126 (SL1000) 001~096 (SL1100)). Exclusive Hold To place an outside call on Exclusive Hold: Press the Exclusive Hold key (PRG 15-07-01 or SC 851: 45).
  • Page 291 ISSUE 2.0 SL1000/SL1100 Single Line Terminal Dial 859. Group Hold To place a call on Hold so anyone in your Department Group can pick it up: Press Hold key. Dial 832. Press Speaker key to hang up. Single Line Terminal Hookflash.
  • Page 292: Hotel/Motel

    SL1000/SL1100 ISSUE 2.0 Hotel/Motel Description Your system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
  • Page 293 • Each Guest Room user can have individual mailbox languages at PRG 40-07-01. • Guest Room users has ability to choose the language indication by using Soft Key on the IP Multiline Terminal. (SL1000) • Guest Room users has ability to choose the language indication by Soft Key. (SL1100)
  • Page 294 SL1000/SL1100 ISSUE 2.0 Hotel/Motel Feature Quick Reference Chart Check which room telephones have Messages Without lifting the handset, press MESSAGE (PAGE). Waiting: Check which room telephones have Wake Up Without lifting the handset, press WAKE UP (GROUP). Calls set: View the Check Out Status of a room: Without lifting the handset, press STATUS (DOOR).
  • Page 295 ISSUE 2.0 SL1000/SL1100 Hotel/Motel Feature Quick Reference Chart Wake Up Call Set a Wake Up Call for your own room: Lift handset + 731 + Time for wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up.
  • Page 296 SL1000/SL1100 ISSUE 2.0 System Availability Terminals All Terminals Required Component(s) DSS Console License (SL-SYS-HOTEL LIC) Related Features Code Restriction/Toll Restriction Department Calling Do Not Disturb (DND) Flexible System Numbering Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment – TCP Port...
  • Page 297 ISSUE 2.0 SL1000/SL1100 Program Num- Program Name Default 11-14-15 Service Code Setup (for Hotel) – Room Status Change for Other Exten- sion 11-14-16 Service Code Setup (for Hotel) – Room Status Output 11-14-17 Service Code Setup (for Hotel) – Hotel Room Monitor 15-03-01 Single Line Telephone Basic Data Setup –...
  • Page 298 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 42-03-08 Class of Service Options (Hotel/ Motel) – Room to Room Call Restric- tion 42-03-09 Class of Service Options (Hotel/ Motel) – DND Setting for Own Exten- sion 42-03-10 Class of Service Options (Hotel/ Motel) – Wake Up Call Setting for Own...
  • Page 299: Hotel/Motel - Do Not Disturb

    ISSUE 2.0 SL1000/SL1100 Hotel/Motel - Do Not Disturb Description Use Do Not Disturb to block your incoming calls so that you can have privacy. Do Not Disturb (DND) blocks incoming telephone calls and Paging announcements. A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel services from their room telephone.
  • Page 300 SL1000/SL1100 ISSUE 2.0 Program Num- Program Name Default 42-03-09 Class of Service Options (Hotel/Motel) - DND Setting for Own Exten- sion Setting Up Operation To Enable DND at a room telephone: Lift the handset. Dial 727. You hear confirmation tone after you dial the code.
  • Page 301 ISSUE 2.0 SL1000/SL1100 Dial 728. You hear confirmation tone. Hang up. To Enable DND at a room telephone: Normally, only the supervisor’s station has this ability. Lift the handset. Dial 729. Dial the number of the extension for which you want to enable DND.
  • Page 302: Hotel/Motel - Dss Console Monitoring

    SL1000/SL1100 ISSUE 2.0 Hotel/Motel - DSS Console Monitoring Description Use DSS Console Monitoring to see who has messages and Wake-Up Calls and even their room's status. The DSS Console provides the supervisor's station with unique one-touch room monitoring abilities. Instead of relying on an elaborate off-line tracking system, the supervisor can press a button on their DSS Console to see: •...
  • Page 303 Room Status Mode ON = Checked In and Clean OFF = Checked Out (clean and available) SLOW FLASH = Inspect Room (SL1000) Maid Required (SL1100) MEDIUM FLASH = Maid in Room FAST FLASH = Maid Required (SL1000) Inspect Room (SL1100)
  • Page 304 SL1000/SL1100 ISSUE 2.0 Setting Up Operation To check which room telephones have Messages Waiting: Without lifting the handset, make sure the keys programmed for Room Status Mode and Wake Up Call mode are off. If the DSS key is: The guest has:...
  • Page 305 Maid Required (SL1100) MEDIUM FLASH (Red) Maid in Room FAST FLASH (Red) Maid Required (SL1000) Inspect (SL1100) To view the Status of rooms 1~54 or 61~114: (SL1100) Without lifting the handset, press the PAGE SWITCHING key (Function Code 95). If the DSS key is:...
  • Page 306: Hotel/Motel - Message Waiting

    SL1000/SL1100 ISSUE 2.0 Hotel/Motel - Message Waiting Description Use Message Waiting so that while a guest is out they can leave a message waiting so they can automatically call you when they return. If you call a guest and they are away from their room, leave them a Message Waiting for a return call.
  • Page 307 ISSUE 2.0 SL1000/SL1100 Program Program Name Default Note Number 15-03-10 Single Line Telephone Basic Data Setup - Caller ID Name 15-03-11 Single Line Telephone Basic Data Setup - Caller ID Type 20-06-01 Class of Service for Extensions All extension port = Class 1...
  • Page 308 SL1000/SL1100 ISSUE 2.0 Dial 0. You hear confirmation tones. The Message Waiting lamp on the telephone you called flashes. Hang up. If you want to cancel the message you just left, lift the handset and dial 873. If you know the number of the extension at which you left the message, dial 871 and that extension number instead.
  • Page 309: Hotel/Motel - Pms Integration

    (This feature is for V2.0 or higher) Description Hotel/Motel As an enhancement to the Hotel Motel feature the SL1000/SL1100 can support third party Property Management System (PMS) applications. This requires the use of either middleware, which serves as a gateway/translation interface between the PMS application and the SL1000/SL1100, or via direct integration to the SL1000/SL1100’s own...
  • Page 310 SL1000/SL1100 ISSUE 2.0 Program Program Name Description/Comments Assigned Data Number 10-12-02 CPU Network Setup - Determine the Subnet Mask of the 128.0.0.0 Subnet Mask CPU Ethernet port 240.0.0.0 254.0.0.0 255.192.0.0 255.248.0.0 255.255.0.0 255.255.224.0 255.255.252.0 255.255.255.128 255.255.255.240 255.255.255.254 192.0.0.0 248.0.0.0 255.0.0.0 255.224.0.0...
  • Page 311 PMS Code restriction class at hotel extension. 20-17-01 Operator's Extension - Determines an operator extension Up to four digits (SL1000) Operator's Extension number when any extension user di- Up to eight digits (SL1100) number als "0" or "9", the assigned operator (default = 200) extensions shall ring.
  • Page 312 SL1000/SL1100 ISSUE 2.0 Program Program Name Description/Comments Assigned Data Number 42-02-01 Hotel/motel Telephone Determines if an extension is defined 0 = Normal 1 = Hotel. Setup - Hotel Mode as a hotel extension (default = Normal) 42-02-02 Hotel/motel Telephone Determines the toll restriction class...
  • Page 313: Hotel/Motel - Room Status

    This option is Maid in Room on the Room Status Printout. Conditions None (SL1000) The follow features were added in version 2.00 or higher SL1100 software: (SL1100) • View current room status in PRG 42-02-03 via WebPro and PhonePro.
  • Page 314 SL1000/SL1100 ISSUE 2.0 Required Component(s) Refer to Hotel/Motel. Related Features Hotel/Motel Guide to Feature Programming Program Num- Program Name Default 20-06-01 Class of Service for Extensions All extension port = Class 42-01-06 System Options for Hotel Service - Flexible Room Status...
  • Page 315 ISSUE 2.0 SL1000/SL1100 Setting Up Operation Check-in Options To set a room as checked in: Set a room as checked in as the guest registers at the front desk. Lift the handset. Dial 738. Dial the extension number of the room you want to check in.
  • Page 316 Hang up. In the STATUS mode, the DSS Console shows the room status: Slow Flash for Inspect Room; Fast Flash for Maid Required. (SL1000) In the STATUS mode, the DSS Console shows the room status: Slow Flash for Maid Required; Fast Flash for Inspect Room.
  • Page 317 Hang up. In the STATUS mode, the DSS Console shows the room status: Slow Flash for Inspect Room; Fast Flash for Maid Required. (SL1000) In the STATUS mode, the DSS Console shows the room status: Slow Flash for Maid Required; Fast Flash for Inspect Room.
  • Page 318: Hotel/Motel - Room Status Printout

    SL1000/SL1100 ISSUE 2.0 Hotel/Motel - Room Status Printout Description Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance.
  • Page 319 ISSUE 2.0 SL1000/SL1100 • Clean Up Check Provides a summary report of rooms that are unavailable because they are either checked in or checked out (313). You may want to check these rooms to see if they need cleaning. Rooms not in this report are unoccupied and available.
  • Page 320 SL1000/SL1100 ISSUE 2.0 Guide to Feature Programming Program Num- Program Name Default 10-20-01 LAN Setup for External Equipment - TCP Port External Device 1~10 = 0 External Device 12~14 = 0 20-06-01 Class of Service for Extensions All extension port = Class...
  • Page 321 ISSUE 2.0 SL1000/SL1100 Setting Up Operation To have your printer output the Room Status Printout: Your printer should be located conveniently next your telephone. Lift the handset. Dial 742. Features and Specifications Manual 1-311...
  • Page 322 SL1000/SL1100 ISSUE 2.0 Dial the Room Status Printout option: 0 = All Printouts 1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List 3 = Do Not Disturb and Room Clean List 4 = Message Waiting List 5 = Wake Up Call List Hang up.
  • Page 323: Hotel/Motel - Room-To-Room Call Restriction

    ISSUE 2.0 SL1000/SL1100 Hotel/Motel - Room-to-Room Call Restriction Description Use Room–to–Room Call Restriction to help your guests keep their privacy by avoiding nuisance callers. Room-to-Room Call Restriction prevents guests in one room from calling guests in another. You'll find this restriction handy for gues