NEC SL1000 Features And Specifications Manual page 187

ISSUE 2.0
dial a code to log in or log out of their Department Calling Group. A Multiline Terminal can optionally
have a function key programmed to login/logout.
Enhanced Hunting (Set at PRG 16-01-10)
Department Calling is enhanced with expanded hunting abilities. Hunting sets the conditions under
which calls to a Department Group pilot number will cycle through the members of the group. The
hunting choices are:
• No Hunting
If all members of the department group are busy the caller will not queue to the department group.
• Busy
When all members of the department group are busy the caller will queue for the department group.
When one of the stations becomes available the queue call starts to ring the available station.
• No Answer
When the highest priority department group member is busy the caller will queue to the department
group. When the terminal becomes available queue calls start to ring.
• Busy/No Answer
Queuing when both Busy and No Answer condition occur.
If all members of the Department Group are busy, an incoming or transferred call to the group pilot
number queues for an available member. Each group has a queue that can hold any number of
waiting calls. If a display telephone is waiting in queue, the user sees: WAITING (group name). If a
transferred call in queue is an outside call, and the system has DSP daughter board installed with the
VRS, the queued caller hears, "Please hold on. All lines are busy. Your call will be answered when a
line becomes free."
The VRS can also transfer calls to Department Groups. Refer to
page 1-748 for information on setting up the VRS.
The system prevents hunting to a Department Group extension if it is:
• Busy on a call
• In Do Not Disturb
• Call Forwarded
• Logged Out
Conditions
• When a DIL rings to a Department Group, the DIL may follow overflow programming (PRG 22-01-04
and PRG 22-08-01).
• If all agents are logged out and an intercom call to the Department Group is made you get a busy
signal.
• Extensions in a Department Group which have Call Forwarding enabled are not included in the call
hunt. The extension to which the user is forwarded does not receive the hunted calls. When you use
the automatic Department Step calling (PRG 16-01-03) it hunts only to members with the same or
lower priority.
• Easily step call to an idle Department Group member if the member called is busy.
• A virtual extension can be programmed to receive multiple calls which can camp-on to the extension
- no analog port is required.
• An extension user can Transfer a call to a Department Group Pilot number. If unanswered, the call
recalls (depending on programming) the transferring extension after the Transfer Recall Time (PRG
24-02-04).
• Voice mail uses one Department Group for voice mail.
• When PRG 16-01-05 is set to (1) Automatic, all telephones in the Department group Ring for ICM
calls & DID calls Directed to the Department Group Pilot Number only.
• The Overflow feature is only supported for DID calls pointed directly to the Pilot Number. POTS lines
and transferred DIDs ignore the Overflow settings.
Features and Specifications Manual
SL1000/SL1100
Voice Response System (VRS) on
D
1-177