Voice Over (Sl1100) - NEC SL1000 Features And Specifications Manual

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ISSUE 2.0
Description
Voice Over lets a user interrupt a busy station user that is on another call. With Voice Over, the busy
extension user hears an alert tone followed by the voice of the interrupting party. The extension user
receiving the Voice Over can respond to the interrupting party without being heard by the original
caller. If desired, the user can easily switch between their original caller and the interrupting co-worker.
The original caller and the interrupting party can never hear each other.
Example:
Voice Over could help a lawyer waiting for an urgent call. While on a call with another client, the
lawyer's paralegal could announce the urgent call as soon as it comes in. The lawyer could then give
the paralegal instructions how to handle the situation - all without the original client hearing the
conversation.
Both Multiline Terminal users and SLT set users can initiate and receive a Voice Over.
To enable Voice Over, a Multiline Terminal can have a function key programmed for Voice Over. In
addition to one- touch Voice Over operation, the key shows the Voice Over status as follows:
When the key is . . .
Flashing (Red)
On (Green)
Conditions
• While active, Voice Over uses a Conference circuit on a CPU. Refer to the Conference feature for
Conference circuit programming.
• Voice Over can interrupt a trunk call only if the trunk is set up for at least six seconds.
• Do not use Voice Over to a user on Speaker phone as the conversation may be heard by the
outside party.
• When a Multiline Terminal user performs Voice Over, the speech path is 1-way from the originator to
the destination.
• The Voice Over Access Code can be assigned on a Programmable Function Key.
• An override tone is sent to both calling and called parties. A Single Line Terminal user can receive
Voice Over. After a Tone Override is heard, Voice Over can be set.
• When a Programmable Function Key (programmed with the Voice Over Access Code) is pressed,
the LED lights while responding to the page.
• When a Multiline Terminal has a Handsfree Unit programmed, the Voice Over call can be received
and answered handsfree.
• When Data Line Security is assigned to a station, the Voice Over to the station is disabled.
• When a Multiline Terminal user performs Voice Over, the speech path is 1-way from the originator to
the destination.
• An extension user cannot Voice Over to another extension user in a Conference.
• If you place a call on hold and then Voice Over to a busy extension, the call on hold does not
transfer to the busy party when you end the Voice Over.
• A station can receive only one Voice Over at a time.
• A Multiline Terminal user cannot answer a Voice Over with an internal call on hold.
Features and Specifications Manual
Off

Voice Over (SL1100)

You are . . .
Not using Voice Over
Listening to the interrupting party
Responding to the interrupting party
SL1000/SL1100
V
1-745

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