Creating The Delayed Call Handling Group Coverage Mailbox - AT&T MERLIN MAIL System Programming And Maintenance Manual

MERLIN MAIL—ML System Programming
Creating the Delayed Call Handling Group
Coverage Mailbox
If you are using Delayed Call Handling, you must program an extension to
handle calls not answered by the system operator.
This extension must be an unused multiline station port and it must be the
principal user of the lines to be handled in the Delayed Call Handling mode.
Assign a mailbox with Class of Service 15 to the Delayed Call Handling
extension (phantom station).
MERLIN MAIL—ML Form B: Voice Mail Assignments identifies the
planned Delayed Call Handling extension.
Set the MERLIN MAIL—ML Class of Service for the mailbox to 15.
To program the Delayed Call Handling mailbox, follow the instructions below:
1. Log in to the MERLIN MAIL—ML system as the system administrator.
The system administrator's name plays; then the Voice Mail Activity Menu
plays.
2 . [9] to program the system.
The System Administration Menu plays.
3. [4] for Mailbox programming.
The Mailbox Administration Menu plays.
4. [4] to create a new mailbox.
The system prompts you to enter the mailbox number.
5. Enter the extension to be used for Delayed Call Handling, followed by [#]
The system prompts you to enter the Class of Service (COS).
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Programming Voice Mailboxes