General Mailbox Owner; Helpful Hints - AT&T MERLIN MAIL System Programming And Maintenance Manual

Overview

General Mailbox Owner

Messages are sent to the General Mailbox in the following situations:
Messages can not be delivered to a subscriber's voice mailbox
because the subscriber's voice mailbox is full.
Automated Attendant Service is setup to transfer calls to the
General Mailbox when a caller presses [0] (zero) or does not press
any dialpad buttons.
Automated Attendant Service attempts to transfer a call to a busy
extension that does not have a voice mailbox.
The person designated as the General Mailbox owner forwards the messages
from the General Mailbox to the intended recipient. The recipient must be a
voice mail subscriber. If a message is left in the General Mailbox for a person
who is not a subscriber, the General Mailbox owner will need to deliver the
message to the person in some other way.
A copy of the instructions for forwarding General Mailbox messages should
be given to the person designated as the General Mailbox owner. These
instructions are included at the back of this guide.

Helpful Hints

After you become familiar with the MERLIN MAIL—ML system, the following
hints and shortcuts can save you time:
The MERLIN MAIL—ML system can be programmed from any
touch-tone phone.
You never need to wait for a greeting or a prompt to play before
dialing the next step. To save time in the instructions, you can dial
ahead (go to the next step) before a menu or system response
completes playing. You must, however, perform each step in the
instructions.
1-25
Helpful Hints