AT&T MERLIN MAIL System Programming And Maintenance Manual page 19

Overview
Automated Attendant Service
Prompts caller to make a choice
from a menu of options, then
routes the call to the selected
destination.
In bilingual mode, callers hear
prompts in the primary system
language. Callers can choose
to hear prompts in the alternate
language.
Immediate
Call Handling
Call Handling
MERLIN MAIL—ML
The System Operator
system answers
answers external
external calls day
calls. Overflow calls
and night Callers
go to Automated
receive Automated
Attendant Service
Attendant Service.
day and night.
The System Operator
answers overflow
calls.
Figure 1-1. Overview of MERLIN MAIL—ML System Services and Features
Delayed Night Only
Call Handling
The Automated
Attendant Service
answers calls only
after normal business
hours and transfers
them to selected
extensions.
MERLIN MAIL—ML
Voice Messaging System
Monolingual/Bilingual Mode
Voice Mail Service
Allows subscribers to:
Send Messages
Listen to Messages
Forward Messages
Delete Messages
Reply to Messages
Record Personal Greeting
Change Password.
Administer Outcalling
In bilingual mode, after logging
in, subscribers hear prompts in
the language administered for
their voice mailbox.
System Services and Features
Call Answer Service
Prompts caller to leave a
message or transfer to another
extension when the called party
does not answer.
In bilingual mode, callers hear
personal greeting in the
language administered for the
voice mailbox. Callers can
choose to hear prompts in the
alternate language.
Extention Coverage Line Coverage
Picksup unanswered
Pick up unanswered
calls ringing at SA or
Calls ringing on a line
ICOM buttons and
button and accept
accepts messages message left by caller,
left by caller (the call can be
ringing at more than
o n e e x t e n t i o n . )
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