AT&T MERLIN MAIL System Programming And Maintenance Manual page 192

Troubleshooting
PROBLEM:
Calls are not being transferred properly.
Possible Cause
The Automated Attendant Service
may not be administered properly.
PROBLEM:
Callers hear ringing, but the system does not answer.
Possible Cause
This is normal when all the
ports are busy.
The connections of the modular cords
to the MERLIN MAIL—ML system unit
may be loose.
Make sure the menu script matches
the programmed Selector Codes.
If the problem involves the system
operator, be sure the proper
extension has been designated for
that person.
On the MERLIN MAIL—ML system,
check the setting for system
operator's extension.
On the MERLIN LEGEND system,
check the setting for "Unassigned"
under "Options."
the system None.
Check the modular cords on the unit
to make sure they are securely
connected. Call the MERLIN
MAIL—ML system port directly to see
if the call is answered. If it is not
answered, the connection may be
broken and you may need to
reconnect or replace the modular
cords.
Corrective Action
Corrective Action
Troubleshooting
6-5