AT&T MERLIN MAIL System Programming And Maintenance Manual page 26

Overview
The menu allows bank employees to handle banking transactions instead of
being tied up reciting repetitive information. In a business like this, the
Automated Attendant Service should always be programmed to allow the
caller to stay on the line or enter an extension to reach an employee.
RECOMMENDATION:
Callers may get confused if presented with more than 3 levels of menus
or more than 5 options on a menu. Although the MERLIN MAIL—ML
system lets you create up to 99 menus and up to 9 options on each
menu, it is recommended that you limit the number of menu levels to 3
and the number of options on each menu to 5. Also, remind callers from
each menu that they can get assistance by dialing 0 (zero).
Call Handling Methods
Automated Attendant Service can be set to handle calls in one of the following
ways:
Immediate Call Handling, which also allows Fax Call Handling
Delayed Call Handling
Night Only Call Handling, which also allows Fax Call Handling with
MERLIN LEGEND Release 2.0 and later releases.
1-10
System Services and Features
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