AT&T MERLIN MAIL System Programming And Maintenance Manual page 190

Troubleshooting
PROBLEM;
System terminates recording of name, greeting, or message
before user finishes.
Possible Cause
The recording may exceed the time
limit set for it.
The speaker's voice sounded like a
touch-tone digit.
PROBLEM: Message-waiting indicator will not turn on or off.
Possible Cause
It takes about 30 seconds for the
system to turn the indicator on or off. If
there is heavy call traffic, it may take
slightly longer.
The message-waiting indicator
remains lighted until all messages are
removed from the voice mailbox,
unless you turn it off.
The message-waiting indicator may
be indicating that there is a message
in the Trouble Mailbox or the General
Mailbox, or that an operator message
or a fax has arrived.
Corrective Action
Be sure the recording does not
exceed the time limit, then re-record it.
Re-record the message.
Corrective Action
Wait a minute or two.
Remove messages from the voice
mailbox.
If you are the system administrator,
check the Trouble Mailbox and delete
all messages. If you are the General
Mailbox owner, check the General
Mailbox and delete all messages. If
you are the fax message receiver,
check to see if a fax has arrived and if
so, turn off your message-waiting
indicator. Also, check with the
operator to see if you have a message.
Troubleshooting
6-3