Overview
Delayed Call Handling
With Delayed Call Handling, external calls ring immediately at the MERLIN
LEGEND system operator's console, both day and night. If the system
operator does not answer, calls automatically go to Automated Attendant
Service, as shown in Figure 1-3.
Figure 1-3. MERLIN MAIL—ML System as Delayed Call Handler
With Delayed Call Handling, like Immediate Call Handling, Automated
Attendant Service plays either your company's day greeting and menus or the
night greeting and menus, based on the time of the call and the schedule set
up.
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System Services and Features
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