AT&T MERLIN MAIL System Programming And Maintenance Manual page 193

Troubleshooting
PROBLEM: The system does not answer immediately.
Possible Cause
The system may be administered
for Delayed Answer.
The Intercom buttons (Key Mode) or
System Access buttons
(Hybrid/PBX mode) on the MERLIN
MAIL—ML ports may have been set
to Delayed Ring or No Ring.
The connections of the modular cords
to the MERLIN MAIL—ML system unit
may be loose.
PROBLEM: Busy signal received when calling into Voice Mail.
Possible Cause
All ports are in use or maintenance is
being performed on the MERLIN
MAIL—ML system unit.
PROBLEM: Subscriber unable to log into Voice Mail.
Possible Cause
Password may be incorrect.
is already logged in to
Someone else
that mailbox.
6-6
Troubleshooting
Corrective Action
Check the settings on the MERLIN
MAIL—ML system.
Check the settings via MERLIN
LEGEND system programming.
Check the modular cords on the unit
to make sure they are securely
connected.
Corrective Action
Try again later.
Corrective Action
Check to see that the password is correct
Only one person can log into a
mailbox at a time. Change the
mailbox password to prevent
unauthorized use.