AT&T MERLIN MAIL System Programming And Maintenance Manual page 213

GIossary
Subscriber
A person whose extension is registered with the MERLIN MAIL—ML system. Every
subscriber has a voice mailbox. The voice mailbox number is usually the same as the
subscriber's extension number.
Supervised Transfer
The transfer type in which the MERLIN MAIL—ML system monitors a call to see if it is
answered. The MERLIN MAIL—ML system returns to the caller if it detects a busy
signal or the call remains unanswered after four rings. In such cases, callers are given
two options: leave a message or choose another extension. Supervised Transfer
should be used only when a phone does not have coverage assigned to it. See also
Unsupervised Transfer and No Transfer.
System Administrator
The person who updates and changes the MERLIN MAIL—ML system to meet the
company's requirements. The system administrator is a registered Voice Mail
subscriber and is also responsible for the Trouble Mailbox.
System Operator
The person to whom calls are transferred when: the Dial 0/Timeout Action is set to
"Transfer to System Operator" and callers press [0] ; or callers do not make a selection
from the Automated Attendant Service Main Menu; or callers do not respond to the
Touch-Tone Gate (monolingual mode only).
System Parameters
Programmable settings that allow the MERLIN LEGEND Communications System and
the MERLIN MAIL—ML system to be customized according to business needs. Prior to
installation, each system is programmed with factory-set system parameters.
System Language
In monolingual mode, the language in which the prompts, announcements, and
submenus are played. See also Primary System Language and Secondary System
Language.
T
Temporary Closure Greeting
A special greeting that can be recorded to play to callers when a company closes for a
holiday or unexpectedly because of inclement weather, emergency, or other reasons.
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