Ametek 5000 Instrument Manual page 85

?? ANSWERS TO YOUR QUESTIONS ??
MINUTES OR HOURS,
WE'RE THERE FOR YOU
day, 365 days a year or on site within 24 hours. We also stock parts at both of our locations.
AMETEK SERVICE & AFTERMARKET SALES SUPPORT
• PRE-lNSTALLATlON INSPECTIONS
To insure you order the correct analyzer with the
options your operation requires, schedule a factory
trained Service Engineer to inspect the proposed
analyzer location. The on-site charge for this visit
can be deducted from the start-up charge, if you
select that option.
• START UPS
Your decision to buy an AMETEK analyzer is greatly
appreciated. After the time and money spent on
your analyzer, wouldn't you expect a fast and suc-
cessful start up? We can insure that will happen!
Schedule us to be there before you power up the
system. We will guarantee a satisfactory commis-
sioning of your analyzer.
• WARRANTY VALIDATION
Upon start up, we will validate your 1 year war-
ranty. This validation will enable you to extend
your warranty for 2 or 3 years. AMETEK's war-
ranty policy covers all parts, on-site time and travel
time. Incurred costs will be the responsibility of
the customer.
• WARRANTY EXTENSIONS
AMETEK offers a 2 or 3 year warranty extension
for your analyzers. The warranty is identical to the
original policy supplied with the analyzer.
• SPARE PARTS KITS
The choice is yours...
Whether by phone or in person, we can meet the needs required
to keep your analyzer running at peak performance. Our factory is
located in Newark, Delaware with a satellite location in Houston,
Texas. Depending on the programs you select; we will have a factory
trained representative talking to you within minutes - - 24 hours a
ANYTIME / ANYWHERE
Spare parts kits are available for all AMETEK
analyzers. These kits are conveniently arranged
to enable each customer to repair 75% to 95% of
all failures likely to occur.
AMETEK SERVICE ASSISTANCE PROGRAM
AMETEK's exclusive ASAP program lets you select
a service package from a menu of service options.
ASAP options include 24 hour phone support, 24
hour on-site guarantee, rapid parts shipment, and
many more service benefits. ASAP plans may be
written to provide coverage for a single analyzer
or all of the AMETEK process analyzers at your
facility.
Our Aftermarket Sales group will keep you sup-
plied with the parts to maintain your analyzer to
factory specifications. This is also the group that
will keep your analyzer current with upgrades
and retrofits.
Just call 800-537-6044 and a factory trained Service
Engineer will be there to answer your questions.
With over 200 years of combined field service ex-
perience, our engineers are available to provide
operational support or troubleshooting expertise.
We will train your service technicians at our Tech-
nology Transfer Center located in Newark, Dela-
ware, or at your facility. Our TTC has equipment
• ASAP
• AFTERMARKET SALES
• TECHNICAL SUPPORT
• TRAINING
Troubleshooting and Maintenance 6-19