Windows 2000 Advanced Server Error Messages - NEC Express5800/320Lb User Manual

7-22 Troubleshooting

Windows 2000 Advanced Server Error Messages

If a fatal error (e.g., a STOP or system error) occurs after Windows 2000 Advanced Server starts, the
screen of the display unit turns blue and displays detailed error messages.
The screen
background is "blue".
Take notes of the messages displayed on the screen, and call your sales agent.
If a fatal error occurs, the server automatically executes memory dump processing and saves the
memory dump data in an arbitrary directory. (See the end of this chapter) The maintenance
personnel of your sales agent may ask you to provide this data. Thus, copy the file into a medium
(e.g., DAT) to be ready to pass it to the maintenance personnel.
IMPORTANT: A message may appear indicating that virtual memory
is insufficient when you restart the system after a STOP or system error
has occurred. Ignore the message and start the system.
NOTE: Before copying the file into a medium, start the Event Viewer
to confirm that the Save Dump event log is included in the system event
logs and the memory dump has been saved.
The following message may be displayed during usage.
"Your system is low on virtual memory. To ensure that Windows runs properly, increase the
size of your virtual memory paging file. For more information, see Help."
When this message is displayed, extend a physical memory following the procedure below.
1.
Add a physical memory
2.
Change the configuration of the paging file (Change more than < physical memory
capacity × 1.5 >)
The system also displays a warning message if an internal device or peripheral equipment (e.g., disk,
network, or printer) encounters an error. Take notes of the message, and call your sales agent.
S TOP: C0 0 0 0 2 1 A (FATAL S YSTEM ERROR)
Th e Win do ws lo go n pro c e s s .. Sy s t e m pro c e s s t e rm in at e d.
Un e xpe c t e dly wit h a s t at u s o f 0 x0 0 0 0 0 0 0 1
(0 x0 0 0 0 0 0 0 0 0 x0 0 0 0 0 0 0 0 ).
Th e s y s t e m h as be e n s h u t do wn .
c ras h dum p : in it ializ in g m in ipo rt drive r
c ras h dum p : dum pin g ph y s ic al m e m o ry t o dis k