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Data Issues
Problem
Loss of data on surface
track
Loss of data on
suspended track (cable or
pendant)
No data
Troubleshooting
Troubleshooting
• Check track to be secured
properly to mounting surface
• Check track to be level
• Check track to be connected
to next section of track
without gaps between
sections and ensure they are
both level with each other
• Make sure the end sections
of track have been properly
secured to mounting surface
• Check the data bus contact
on the electrical straight
coupler
• Check that the joined track
sections have been joined by
pendant clips
• Check for proper number of
suspension points based on
the load applied to the track
Suspended Load
(see
Capacity
on
page 8
)
• Check track to be level
• Check mounting surface to
be level
• Check data bus contacts
• Check track for actually
being a "data bus" track
• Check multi adapter to be
equipped with the data bus
contact
• Changed data bus contact
but still no data
Remedy
• Use proper fastener to secure track.
• Spacers may have to be used to correct.
• Secure ends with proper fastener. Spacers may
be used between ceiling and track to make the
track level. Ensure that both track sections are
level with each other at the joint. If track
pieces are not level, remove or loosen the
ceiling fastener from one piece, align to the
other piece of track, refasten track to ceiling,
making sure tracks stay aligned. Verify track
system is not sagging and no gaps exist
between sections of track.
• Secure track ends to surface with proper
fasteners.
• Bend tabs up so contacts do not fully collapse
and then reinstall on coupler. Check again for
data.
• Track sections must be joined by pendant clip.
Use 2 in (5.08 cm) independent clips. Use 4 in
(10.16 cm) clips where track meets
• If the number of suspension points is less than
the recommended number, remove some of
the load or add suspension points.
• Use a level and place on track. Make necessary
changes to cables or adjust pendants.
• Use a level and place on mounting surface.
Adjust cables or pendants accordingly.
• Bend tabs up so contacts do not fully collapse
and then reinstall on coupler. Check again off
data.
• Replace track with correct "data bus" track.
• Remove adapter. Open and check if data bus
contact is installed and installed correctly. If
not, install a data bus contact.
• Replace data bus contact with one known to
be good and test again. If data works, change
contacts. If still bad, check clips for proper
support points.
29
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