Troubleshooting; Loss Of Power - ETC DataTrack Planning And Installation Manual

Chapter 3

Troubleshooting

Loss of Power

WARNING:
Problem
Lights do not work
Loss of power
No power with
configurations other than
straight runs
Lights flickering
28
When working on electrical systems, turn off the breakers that are powering
the track as well as the wall switches. Wall switches can be accidentally turned
back on while you are working.
Troubleshooting
• Check breakers
• Check bulbs
• Check for proper installation
of adapter on track
• Check data connection
• Check for power
• Check breakers
• Check couplers for contact
with multiple track
installations
• Check all connections of
track
• Check live end feeds and
couplers ("T", "L," etc.) for
proper ground path
• Check bulb for proper
installation
• Check adapters for proper
security
• Verify data and power
contact prongs are not bent
• Verify contacts and adapter
prongs are clean
• Verify connections between
tracks are properly installed
and secured
• Reset breakers. Replace if required.
• Replace bulb with known good bulb and
check.
• Remove adapter and clean contact points with
a dry cloth. Reinstall, making sure adapter is
locked into place properly.
• See Data Issues
• Ensure there is voltage to the track.
• Reset breakers. Replace if required.
• If visual check is inconclusive, track may have
to be taken down and coupler re-installed.
• If connections check is good, check
components for proper ground inside/outside.
If parts are incorrect, change parts for the
correct current flow.
• Turn switch off, remove bulb, inspect end for
any oxidation, clean off any end with dry rag
or towel, install bulb back into fixture. Turn
switch back on.
• Remove adapters and reinstall, making sure
they are properly secured.
• Remove adapters and verify all contact points
and prongs are not bent. Reinstall.
• Remove adapters and clean prongs. Reinstall.
• Verify all track sections are secured properly
and mounting surface and track sections are
level. Verify all suspended track is level and the
correct number of pendant supports is being
used based on the weight being supported.
Verify all pendant clips are properly installed
over track seams.
DataTrack/DataTrack Backbone System Planning and Installation Manual
Remedy
on page 29 .