HIKVISION DS-7716NXI-I4/16P/4S User Manual page 183

DS-77xxNXI-I4/16P/4S NVR User Manual
Live View Frozen when Video Is Output Remotely via Internet Explorer or Platform Software
Possible Reasons:
•
Poor network connection between the device and the IP camera, and there is packet loss during
transmission.
•
Poor network connection between the device and the PC, and there is packet loss during transmission.
•
The hardware performance is not good enough, including CPU, memory, etc.
1. Verify the network between the device and the IP camera is connected.
1) When image is frozen, connect the RS-232 port on the PC and the rear panel of the device with the
RS-232 cable.
2) Open the Super Terminal, and execute the command of "ping
address may change according to the real condition), and check if there is packet loss.
Simultaneously press Ctrl and C to exit the ping command.
2. Verify the network between the device and the PC is connected.
1) Open the cmd window in the Start menu or you can press the "windows + R" shortcut key.
2) Use the ping command to send large packets to the device, execute the command of "ping
192.168.0.0 –l 1472 –f" (the IP address may change according to the real condition), and check if
there is packet loss.
Simultaneously press Ctrl and C to exit the ping command.
3. Verify the PC hardware is good enough.
1) Simultaneously press Ctrl, Alt, and Delete to enter the windows task management interface, as
shown in the following figure.
UM DS-77xxNXI-I4/16P/4S 050619NA
192.168.0.0
–l 1472 –f" (the IP
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