Chapter 15 Warranty & Service Policy; Warranty; Service Policy - EDAN SE-601 Series User Manual

Chapter 15 Warranty & Service Policy

15.1 Warranty

EDAN warrants that EDAN's products meet the labeled specifications of the products and are
free from defects in materials and workmanship that occur within warranty period. The warranty
period begins on the date the products are shipped to distributors.
The warranty is void in the cases of:
a) damage caused by handling during shipping.
b) subsequent damage caused by improper use or maintenance.
c) damage caused by alteration or repair by anyone not authorized by EDAN.
d) damage caused by accidents.
e) replacement or removal of serial number label and manufacture label.
If a product covered by this warranty is found to be defective because of defective materials,
components, or workmanship, and the warranty claim is made within the warranty period, EDAN
will, at its discretion, repair or replace the defective part(s) free of charge. EDAN will not provide
a substitute product for use when the defective product is being repaired.

15.2 Service Policy

All repairs on products must be performed or approved by EDAN. Unauthorized repairs will void
the warranty. In addition, whether covered under warranty or not, any product repair shall be
exclusively be performed by EDAN certified service personnel.
If the product fails to function properly, or if you need assistance, service, or spare parts, contact
EDAN's service center. A representative will assist you in troubleshooting the problem and will
make every effort to solve it over the phone or by email, avoiding potential unnecessary returns.
In case a return can not be avoided, the representative will record all necessary information and
will provide a Return Material Authorization (RMA) form that includes the appropriate return
address and instructions. An RMA form must be obtained prior to any return.
Freight policy:
Under warranty: the service claimer is responsible for freight & insurance charges when a return
is shipped to EDAN for service including custom charges. EDAN is responsible for freight,
insurance & custom charges from EDAN to service claimer.
Out of warranty: the service claimer is responsible for any freight, insurance & custom charges
for product.
SE-601 Series Electrocardiograph User Manual
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