Table Of Contents - IBM Storwize V7000 Unified Problem Determination Manual

Table Of Contents

Safety And Environmental Notices3
Safety Notices And Labels3
Special Caution And Safety Notices10
General Safety10
Handling Static-Sensitive Devices11
Sound Pressure11
Environmental Notices11
About This Guide13
Who Should Use This Guide13
Ibm Documentation And Related Websites15
Related Accessibility Information16
How To Order Ibm Publications16
Related Websites16
Sending Your Comments17
How To Get Information, Help, And Technical Assistance17
Help And Service17
Getting Help Online18
Before You Call18
Using The Documentation18
What's New19
Chapter 1. Storwize V7000 Unified Hardware Components21
Chapter 2. Best Practices For Troubleshooting23
Follow Power Management Procedures24
Set Up Event Notifications24
Back Up Your Data25
Manage Your Spare And Failed Drives25
Resolve Alerts In A Timely Manner26
Keep Your Software Up To Date26
Keep Your Records Up To Date26
Subscribe To Support Notifications27
Know Your Ibm Warranty And Maintenance Agreement Details27
Chapter 3. Getting Started Troubleshooting29
Installation Troubleshooting30
Before You Begin44
Power Supply Leds66
Management Gui Interface73
About This Task73
When To Use The Management Gui74
Chapter 4. File Module77
Installation Guidelines80
Returning A Device Or Component82
Errors And Messages103
Understanding Error Codes103
Error Code Example106
Removing The Cover109
Installing The Cover110
Removing The Bezel111
Installing The Bezel112
Removing The Battery117
Installing The Battery121
Removing The Air Baffle123
Installing The Air Baffle124
Removing The Fan Bracket125
Installing The Fan Bracket126
Removing A Pci Riser-Card Assembly127
Installing A Pci Riser-Card Assembly128
Removing A Hot-Swap Hard Disk Drive134
Installing A Hot-Swap Hard Disk Drive135
Removing The Dvd Drive136
Installing The Dvd Drive138
Removing A Memory Module138
Installing A Memory Module139
Removing A Hot-Swap Fan141
Installing A Hot-Swap Fan143
Installing A Hot-Swap Ac Power Supply145
Removing The Operator Information Panel Assembly148
Installing The Operator Information Panel Assembly148
Removing A Microprocessor And Heat Sink151
Installing A Microprocessor And Heat Sink155
Removing A Heat-Sink Retention Module161
Installing A Heat-Sink Retention Module161
Removing The System Board162
Installing The System Board164
Chapter 5. Control Enclosure187
Service Assistant Interface187
When To Use The Service Assistant187
Accessing The Service Assistant188
Service Command-Line Interface190
Accessing The Service Cli190
Usb Flash Drive And Initialization Tool Interface190
Using The Initialization Tool191
Event Reporting199
Understanding Events199
Describing The Fields In The Event Log200
Event Notifications200
Power-On Self-Test201
Understanding The Error Codes202
Maintenance Discharge Cycles204
Understanding The Medium Errors And Bad Blocks205
Resolving A Problem206
Start Here: Use The Management Gui Recommended Actions206
Problem: Management Ip Address Unknown210
Problem: Unable To Connect To The Management Gui210
Problem: Unable To Log On To The Management Gui211
Problem: Cannot Initialize Or Create A System211
Problem: Node Canister Service Ip Address Unknown212
Problem: Cannot Connect To The Service Assistant213
Problem: Management Gui Or Service Assistant Does Not Display Correctly214
Problem: A Node Canister Has A Location Node Error214
Problem: Sas Cabling Not Valid214
Problem: New Expansion Enclosure Not Detected215
Problem: Mirrored Volume Copies No Longer Identical215
Problem: Command File Not Processed From Usb Flash Drive215
Procedure: Resetting Superuser Password217
Procedure: Identifying Which Enclosure Or Canister To Service217
Procedure: Checking The Status Of Your System217
Procedure: Getting Node Canister And System Information Using The Service Assistant218
Procedure: Getting Node Canister And System Information Using A Usb Flash Drive218
Procedure: Understanding The System Status Using The Leds219
Procedure: Finding The Status Of The Ethernet Connections224
Procedure: Removing System Data From A Node Canister224
Procedure: Deleting A System Completely225
Procedure: Fixing Node Errors226
Procedure: Changing The Service Ip Address Of A Node Canister226
Procedure: Accessing A Canister Using A Directly Attached Ethernet Cable227
Procedure: Reseating A Node Canister228
Procedure: Powering Off Your System228
Procedure: Collecting Information For Support228
Procedure: Rescuing Node Canister Software From Another Node (Node Rescue)229
Replacing Parts229
Preparing To Remove And Replace Parts230
Replacing A Node Canister230
Replacing An Expansion Canister232
Replacing An Sfp Transceiver233
Replacing A Power Supply Unit For A Control Enclosure235
What To Do Next239
Replacing A Power Supply Unit For An Expansion Enclosure239
Replacing A Battery In A Power Supply Unit243
Releasing The Cable Retention Bracket247
Replacing Enclosure End Caps250
Replacing A Sas Cable251
Replacing A Control Enclosure Chassis252
Replacing An Expansion Enclosure Chassis257
Replacing The Support Rails260
San Problem Determination262
Fibre Channel Link Failures263
Recover System Procedure265
When To Run The Recover System Procedure266
Fix Hardware Errors266
Performing System Recovery Using The Service Assistant268
Recovering From Offline Vdisks Using The Cli270
What To Check After Running The System Recovery271
Backing Up And Restoring The System Configuration272
Backing Up The System Configuration Using The Cli274
Deleting Backup Configuration Files Using The Cli275
Chapter 6. Call Home And Remote Support277
Chapter 7. Recovery Procedures281
Restoring Data295
Chapter 8. Troubleshooting Compressed File Systems307
Accessibility Features315
Keyboard Navigation315
Ibm And Accessibility315
Electronic Emission Notices319
Federal Communications Commission (Fcc) Statement319
Industry Canada Compliance Statement320
Australia And New Zealand Class A Statement320
European Union Electromagnetic Compatibility Directive320
Germany Electromagnetic Compatibility Directive320
People's Republic Of China Class A Statement321
Taiwan Class A Compliance Statement322
Taiwan Contact Information322
Japan Vcci Council Class A Statement322
Japan Electronics And Information Technology Industries Association Statement322
Korean Communications Commission Class A Statement323
Russia Electromagnetic Interference Class A Statement323