Chapter 2. Best Practices For Troubleshooting - IBM Storwize V7000 Unified Problem Determination Manual

Chapter 2. Best practices for troubleshooting

Taking advantage of certain configuration options, and ensuring vital system access
information has been recorded, makes the process of troubleshooting easier.
Record the access information
It is important that anyone who has responsibility for managing the system know
how to connect to and log on to the system. Give attention to those times when the
normal system administrators are not available because of vacation or illness.
Record the following information and ensure that authorized people know how to
access the information:
v The management IP addresses. This address connects to the system using the
v The service IP addresses for the file module are used to access the root console
v The root password for the file modules. The root password might be needed to
v The control enclosure management IP address. This address is normally not
v The service IP addresses for the control enclosure canister. These addresses are
Table 5. Access information for your system
Item
The management IP address for the
management GUI and CLI
The management user ID (the default
is admin)
The management user ID password
(the default is admin)
The additional management user IDs
and passwords that you create on
your system
The network gateway IP address
File module 1 service IP address
© Copyright IBM Corp. 2011, 2013
management GUI or starts a session that runs the command-line interface (CLI)
commands. Record this address and any limitations regarding where it can be
accessed from within your Ethernet network.
on each of the file modules when needed to perform some investigation and
recovery procedures.
perform some recovery procedures. For security reasons, the root password must
be changed from its default value of Passw0rd using the chrootpwd CLI
command. If you lose the root password, see "Recovering from losing the root
password" on page 261.
needed. You might need it to access the control enclosure management GUI or
the CLI during some recovery procedures. Use this address if the file modules
lose their connection to the control enclosure CLI.
normally not needed. You might need a service IP address to access the service
assistant during some recovery procedures. Use this address if the control
enclosure CLI is not working. These addresses are not set during the installation
of a Storwize V7000 Unified system, but you can set these IP addresses later by
using the management GUI or the chserviceip CLI command.
Value Notes
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