Intermec MobileLAN 21 Series System Manual page 186

MobileLAN access 21XX System Manual
General Troubleshooting (continued)
7-14
Problem/Question
The Power LED is not on.
The Wireless #2 LED and the
Root LED are flashing at the
same time.
You cannot configure the
access point using the serial
port.
You cannot connect to the
access point using a Web
browser.
You cannot ping or Telnet to a
new access point.
The Ping Utility screen does
not appear when you click a
MAC address or an IP address
in the AP Connections screen.
Possible Solution/Answer
The access point may have a hardware problem.
1. Make sure the power cable is firmly plugged into the
access point and the power source.
2. Unplug the access point, and then plug it back into the
power source. After the access point boots, verify that
the Power LED remains on.
3. Call Intermec Technical Support.
You may only have the boot ROM code it; you have lost all
the access point files. You need to use the MobileLAN
access Utility v1.1 to recover the access point. For help, see
"Reloading Access Point Files" later in this chapter.
1. Verify that you are using a null-modem cable to connect
the access point to your terminal or PC.
2. Verify that you are communicating through the correct
serial port.
3. Verify that your terminal or PC is set to 9600, N, 8, 1,
no flow control. (Verify that the baud rate is not
115200.)
4. Your system may be in autobaud mode. Reboot and
press a key once per second until the signon screen
appears.
1. Verify that you did not disable the Browser Access field
in the Security screen.
2. If you access the Internet through a proxy server, be sure
you have added the IP address of the access point to the
Exceptions list.
1. You must set an IP address and subnet mask using the
MobileLAN access Utility or a communications
program before you can remotely connect to the access
point.
2. Verify that you did not disable the Telnet Access field in
the Security screen.
3. The access point may have lost its files. For help, see
"Reloading Access Point Files" later in this chapter.
The Web browser you are using does not have Java support.
Intermec recommends that you use Internet Explorer v3.0 or
later or Netscape Communicator v4.0 or later.